Program Director, Kansas City Housing Gateway

Mission: To improve lives by mobilizing the caring power of Greater Kansas City

We're more than fundraisers. We're hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits, and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better...100 years and counting. Join us.

Position Summary:

The Program Director will provide strategic leadership, operational oversight, partner coordination, and performance management for the Kansas City Housing Gateway (KCHG), a collaborative initiative designed to reduce and prevent homelessness through coordinated housing placement, rapid resolution, landlord engagement, rental assistance administration, and housing stabilization services. The role serves as the central leader responsible for ensuring alignment among City leadership, funders, nonprofit partners, landlords, and community stakeholders while delivering measurable housing outcomes.

The Program Director will oversee implementation of KCHG strategies and ensure effective administration of public and private resources, contracts, reporting, compliance, and continuous improvement efforts.

Responsibilities:

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Program Leadership & Strategy

• Lead the overall implementation and execution of the Housing Gateway Program for United Way of Greater Kansas City
• Develop and maintain program goals, work plans, performance metrics, and operational strategies.
• Ensure alignment between program operations, community needs, City priorities, and funder expectations.
• Facilitate cross-sector collaboration among government agencies, nonprofit organizations, housing providers, and philanthropic partners.

Contract & Partner Management

• Oversee procurement, RFQ processes, contract development, and management of subrecipient service providers delivering housing stabilization, diversion, and rapid resolution services.
• Ensure partner organizations meet contractual obligations, performance standards, and compliance requirements.
• Manage partner relationships, renewals, amendments, invoicing, and performance reviews.

Housing Stability & Homelessness Response

• Coordinate with service providers to ensure participants receive case management, benefits access, employment supports, and successful housing transitions.
• Monitor participant outcomes and remove barriers to housing placement and retention.

Rental Assistance & Financial Oversight

• Oversee administration of municipal vouchers, rental subsidies, security deposits, utility assistance, and housing payments
• Ensure strong fiscal stewardship, financial controls, reconciliation processes, and compliance with funding requirements.
• Monitor fund utilization and ensure timely disbursement of resources to support housing placements.

Landlord Engagement & Housing Supply Development

• Lead strategies to recruit and retain landlord partners, in collaboration with landlord engagement subcontractor and the City.
• Support the development of a diverse inventory of housing units across the community.
• Collaborate with landlord engagement staff and partners to address housing barriers, create the landlord incentive model co-designed with partners, administer its standalone activity, and improve landlord participation.
• Over time, support the development of a growing data repository of affordable housing, available to service providers and, ultimately, the public.

Stakeholder Engagement & Communications

• Serve as a primary representative of the program with City leadership, funders, service providers, and community stakeholders.
• Convene leadership meetings, workgroups, and community briefings.

Data, Reporting & Continuous Improvement

• Establish and monitor key performance indicators and outcome measures.
• Oversee program reporting, dashboard development, and data-informed decision-making.
• Ensure compliance with HMIS and other reporting requirements.
• Present program outcomes and recommendations to executive leadership, funders, and governing bodies.

Supervision

• May directly supervise and/or provide oversight to Program Managers, Contract and Compliance Staff, Landlord Engagement Team, Data and Reporting Personnel, and external consultants and service provider partners.

United Way of Greater Kansas City - Equal Opportunity Employer
http://www.unitedwaygkc.org/about/careers

About United Way of Greater Kansas City
United Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies, and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.  Its focus is to improve the health, education, and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national, and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students, and more. For more information, please visit www.UnitedWayGKC.org.

Click to Apply: Program Director, Kansas City Housing Gateway

Job Type: Full Time