MAWM Active Support Analyst
$120k - $130kTata Consultancy Services
Warehouse Management Analyst
Must have technical/functional skills:
- Hands-on experience with Manhattan Active Warehouse Management (MAWM) in an active production environment.
- Strong hands-on experience in MAWM configuration, troubleshooting, and inbound and outbound configuration setup.
- Knowledge of receiving, putaway, replenishment, inventory, picking, packing, shipping, cycle counting, returns, condition codes, and LPN/bin-level controls.
- Experience monitoring and troubleshooting Manhattan Integration Framework (MIF) transactions, interface queues, and inbound/outbound logs.
- Working knowledge of REST APIs, web services, SQL-based validation, log analysis, message monitoring, and transaction-level troubleshooting.
- Exposure to MAWM integrations with ERP, OMS, TMS, WCS/MHE automation, robotics platforms, and Manhattan SCI reporting
Roles & responsibilities:
- Provide L2/L3 support for MAWM and ensure application availability, performance, and warehouse operational continuity.
- Configure and troubleshoot inbound and outbound warehouse flows in the MAWM active environment.
- Monitor interfaces, analyze MIF logs and transaction failures, and coordinate resolution with integration, infrastructure, product, and vendor teams.
- Analyze incidents, perform defect triage and root cause analysis, and drive corrective and preventive actions within agreed SLAs.
- Support DC operations across receiving, putaway, replenishment, inventory, picking, packing, shipping, and returns.
- Validate configuration changes and support releases, go-live, hypercare, stabilization, and production rollout activities.
- Create and maintain SOPs, runbooks, troubleshooting guides, knowledge articles, and operational reports.
- Work onsite five days per week at the Atlanta customer location and travel to fulfillment or logistics centers when required
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range-$120,000-$130,000 a year
Tata Consultancy ServicesVacancy posted 14 hours ago
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