Senior Relationship Banker

Essential Duties and Responsibilities Responsible to share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources. Ensure that individual goals are met through required levels of in-person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy. Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements. Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolio(s); coach staff (applies only to Sr RB in the absence of an AFCM) to sell and handle consumer loan requests in an effective manner. Uncover needs and refer customers to a partner-centric team that works with small business, corporate, and institutional partners, and mortgage and financial advisors. Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience. Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training. Process customer requests and transactions in a positive, accurate, and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions. Performs other duties and responsibilities as assigned. Qualifications Ability to effectively motivate and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization. Embrace a team-centric approach to collectively help our customers in an ever-evolving and fast-paced banking environment. Coach and lead the branch team according to process and protocol in the absence of an AFCM. Met or exceeded individual goals for the most recent 3 of 4 quarters. Regularly conduct team kickoff and meetings with guidance of branch leadership. Assume the role of SME (Subject Matter Expert) in branch as related to all product and services offerings. Work jointly with branch leadership in guiding and reinforcing training with all junior associates. Under the direction of Financial Center Manager, coach transactional associates toward conversation starters and improved referrals. Education and/or Experience: HS Diploma/GED. Two years customer-facing and goal-oriented experience. Requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment. Please refer to ( for more information. Computer Skills: MS Office programs. Understand and utilize social media platforms to help share brand awareness and obtain market knowledge. Other Qualifications (including physical requirements) Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town). Ability to provide support and guidance at other banking institutions within the market. Equal Employment Opportunity Information Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. #J-18808-Ljbffr Simmons Bank