Program Manager

Program Manager

JRI's Health Division is looking for a Program Manager, located in Jamaica Plain, MA interested in the social justice field as well as health and human services. JRI is a leader in social justice and one of the largest non-profit human service agencies in New England with over 100+ programs and services. We pride ourselves on recruiting the best and the brightest.

JRI Health is a division of Justice Resource Institute (JRI) that provides social justice and health and human services support to programs providing Housing, Legal Advocacy, Peer Support, Medical Case Management, QTPOC Youth Drop-In Center, Sexual Health services and much more.

Compensation: The pay range for this position is $50,000 to $53,000 per year. The listed range reflects what we reasonably and in good faith expect to pay for this role at the time of posting the position. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications and qualifications. This range may be modified in the future.

In This Role You Will:

• Directly oversee all program staff or delegate supervision duties to other team members while monitoring their supervision.
• Plan and lead the facilitation of monthly, quarterly, or other meetings related to training, support, compliance, policies, safety, and more.
• Engage in the hiring process and management activities for your program.
• Establish and maintain strong relationships with local community partners; attend meetings as required.
• Operate the program within the approved budget, contribute to budget preparation and adjustments, and ensure the accuracy of accounting for the program budget.
• Oversee the intake process to ensure all referrals are addressed promptly and plan for expected vacancies.
• Monitor staff productivity, housing capacity, funding, caseloads, and any applicable program vacancies.
• Maintain and oversee waiting lists or identify unsupported community needs as necessary.
• Ensure that staff facilitate the intake, discharge, and termination processes, including providing necessary support for families or individuals served.
• Monitor adherence to JRI and funding agency requirements for assessment, treatment, support, and discharge documentation. This includes medical, clinical, housing, substance use, and EHR documentation among others.
• Ensure staff are meeting client needs through a service delivery model that aligns with infection control protocols and clinical requirements.
• Complete all documentation promptly, adhering to policies and procedures, including but not limited to ehana, audits, licensing documentation, RFRs, grant proposals, reporting, and MDPH reports.
• Ensure that all program staff members adhere to documentation timelines and specifications, as evidenced by ongoing record audits.
• Provide orientation for new staff to ensure they understand the philosophy, policies, and procedures of the program, as needed.
• Ensure that all staff that annual performance evaluations are completed by supervisors.
• Ensure through audits that weekly supervision is being completed and documented with all staff.
• Attend, provide to staff and complete all mandated annual training requirements as defined by JRI policy and referral/funding/accreditation agencies.
• Meet consistently with the supervising Division leader to discuss program operations, as well as clinical and administrative functions. Collaborate with the Division leader to prioritize activities and ensure completion.
• Perform other related duties as assigned.

Why JRI?

• Be who you are! JRI is committed to creating a workplace built on respect, collaboration, and opportunity, where every employee is valued and supported in making a meaningful impact.
• We offer a $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

Requirements:

• Must be 21 years or older.
• Minimum of a Bachelor's degree in Social Work, Psychology, Counseling from an accredited college or university is preferred.
• At least five years' experience with target population served, with at least three years at the supervisor or management level preferred.
• Excellent communication skills (oral and written) and leadership abilities.
• Knowledgeable of the needs of the population served; understanding of the range of interventions and treatment required by this population.
• Experience in Performance Improvement concepts preferred.
• Bilingual candidates encouraged to apply!
• Available to work evenings, holidays, weekend shifts as necessary.
• Able to work alone in an unsupervised environment.
• Must have an active driver's license and daily access to a working, registered, insured vehicle.
• Background and driving record checks will be performed.

At JRI, we are committed to fostering a workplace where every team member feels valued and respected. We believe that a culture built on mutual respect, collaboration, and opportunity allows our staff to thrive and do their best work. By supporting one another and recognizing each person's contributions, we create an environment where people can grow, develop their skills, and make a meaningful impact in the communities we serve. JRI is an equal opportunity employer.

Qualifications:

Education: Bachelors or better in Social Work or related field.

Licenses & Certifications: Required Drivers License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.