Customer Service & Data Entry Specialist

Job Description

Job Description

We're hiring for a remote role supporting patients and clinical staff. In this position, you'll serve as a key point of contact and data steward - making outbound calls, gathering inventory information, and accurately updating records in Salesforce and other internal systems.

This is a great fit for someone who is detail-oriented, comfortable on the phone, and enjoys a mix of communication and precise data work. Ideal candidates have healthcare customer service or call center experience, strong typing/data entry accuracy, and are comfortable working in a fast-paced, collaborative environment.

Responsibilities:

• Accurately enter and update customer/patient data in Salesforce and other internal systems
• Provide professional, timely, and friendly service to patients and healthcare professionals
• Maintain high accuracy across high-volume data entry tasks
• Communicate with internal departments to resolve questions and ensure timely follow-up

Qualifications:

• High school diploma or equivalent required
• 1–2 years of customer service, data entry, or call center experience (healthcare a plus)
• Strong typing accuracy and speed; comfortable in Excel/Microsoft Office
• Excellent verbal and written communication skills
• Experience with Salesforce or a similar CRM is a plus