Utility Billing Assistant

Job Opportunity

The City of Wenatchee is offering a full-time position with a salary range of $49,966.00 - $57,842.00 annually. This opportunity is located in Wenatchee, WA, 98801.

The City provides a comprehensive benefits package that is largely employer paid including Medical/Dental/Vision, FSA/HSA, WA State PERS, Life/AD&D and generous paid Vacation, Holiday and Sick Leave Programs. The City also offers optional 457 and ROTH (up to 2% City match), LTD and Supplemental Life plan participation.

Essential Job Functions

• Performs a variety of basic utility billing and financial tasks associated with customer assistance, cashiering and data processing.
• Answers incoming telephone calls from the public in a professional and tactful manner; assists customers or refers calls to appropriate person or department.
• Provides excellent internal and external customer service throughout the utility billing process. Maintains positive relations with the public and coworkers.
• Receipts payments accepted at city hall, including payments for utility bills, accounts receivable, LIDs, business licensing, miscellaneous receipts and departmental transmittals. Posts receipts to the appropriate account in the cash receipt system.
• Performs data entry and prepares reports for utility record keeping and reporting.
• Communicates utility account information in verbal and in written form such as: current billing, additional charges and past due amounts.
• Prepares records requested by public.
• Reviews payments and billings for accuracy and completeness on active utility accounts before accounts are closed.
• Reviews utility account activity for correct amounts before issuing refunds or account adjustments.
• Maintains records of shut off activity performed on past due accounts when disconnection occurs.
• Processes returned mail following outlined procedure.

Qualification Requirements

• High School Diploma or GED. Related continued education preferred.
• Two (2) years of technical office work experience using general office procedures and methods including one (1) year working with the public in a billing and/or collection setting using software that interfaces with a customer database. Utility experience preferred.
• Bilingual, English and Spanish, language abilities preferred.

The City of Wenatchee is a full-service City employing 190 employees. Departments include Community Development, Finance, Human Resources, Information Technology, Parks, Recreation and Cultural Services, Police and Public Works. The City operates under a Strong Mayor form of government with seven council members. Active boards and commissions advise the City Council with governance.

The City of Wenatchee is home to 35,526 people with approximately 124,795 living in the greater Wenatchee urban area. Located in a beautiful valley at the confluence of the Wenatchee and Columbia Rivers and on the east slopes of the Cascade Mountain Range, the city enjoys wonderful abundant sunshine with four distinct seasons. The average rainfall is a mere 10 inches per year making the region a focal point of Washington State for outdoor recreation. Wenatchee is the largest city in rural North Central Washington and thus provides a small-town atmosphere with big city amenities striking a great balance between rural and urban qualities of life. Furthermore, the city is only 30-minutes from the renowned resort towns of Leavenworth and Lake Chelan. For those desiring occasional amenities of major metropolitan areas, Seattle is a short scenic 3-hour drive or 30-minute flight away making Wenatchee very attractive to many people and families relocating from the Puget Sound area.

Open until filled.