Google Data Engineer

Job Description Role: Google Data Engineer Experience Required: 5+ Years Must Have Technical/Functional Skills 5+ years of commercial software development experience. Cloud, GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery, Terraform, RDBMS, NoSQL, Maven, GIT, Jenkins, CI/CD, Big data, Scala, Spark, Hive SQL, GCP, Google Cloud Storage and BigQuery, ETL, Data Modeling Python, AI/ML, Tensorflow, LLM, GenAI Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. Implement, and optimise CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact centre operations. Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact centre platforms to cloud-based solutions. Design, develop and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security and compliance. Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow into production systems. Understanding model lifecycle including evaluations, hyper‑parameters, tuning, and ongoing monitoring, model governance, bias mitigation and explainability. Experience with Agile development, CI/CD, DevOps and Observability. Hands‑on experience with Kafka, relational and/or NoSQL databases. Understanding of data structures, algorithms and design patterns. Looks proactively beyond the obvious for continuous improvement opportunities. Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions including conversational IVR design, NLU/NLP modelling, intent and flow orchestration, webhook integrations, speech‑to‑text/text‑to‑speech. Generic Managerial Skills Exceptional communication and stakeholder management skills, with the ability to collaborate with cross‑functional teams, including developers, business analysts and quality assurance professionals, to drive project success. Contact centre migration to CCaaS and build data solution surrounding the migration. Led cross‑functional teams to define product vision, roadmap & quarterly plans using Aha & Jira, prioritising backlogs based on user feedback & business goals. Orchestrated Agile ceremonies as Product Owner & Scrum Master (sprint planning, stand‑ups, reviews, retros) for team alignment & transparency. Base Salary Range $90,000 to $120,000 per annum TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #J-18808-Ljbffr Tata Consultancy Services