ECOMMERCE LISTER F/T

Ecommerce Sales SpecialistPerforms assigned material handling and related duties to maximize the online sales of selected donated items in accordance with Agency policies and procedures. Duties will include, but not be limited to identifying collectible items, photographing, and listing product to an online marketplace. This role also includes researching, sorting, shelving, customer service, weighing, packaging & shipping orders, and data entry. Works under the direct supervision of the Ecommerce Manager.Ecommerce department may operate seven days per week which may require weekend and/or evening hours.Essential duties and responsibilities include the following. Other duties may be assigned.Processing incoming productReceive and sort items from Agency locations; evaluate product, identify collectibles, quickly research, and determine if product is appropriate to sell onlineCorrectly mark items to ensure proper credit to Goodwill store of originLabel and barcode items fit for Ecommerce salesHelp the Ecommerce Department maintain acceptable average price & sell-through goalsListing goods onlineClean, weigh, and inspect items for damagePhotograph and list product online with attention to detail, clear pictures, and concise descriptions to maximize the value of donationsProperly and safely store listed product in Ecommerce warehouseMeet required productivity quotas to help achieve departmental goalsCustomer service; internal & externalProvide timely, polite customer service to Ecommerce customersRespond to Agency emails and phone calls; provide feedback, answer questions, adviseShippingProduce pick-lists for orders, scan goods, identify and pull selected product for shippingIdentify the best packing materials required as well as the ideal boxes for the productPack and label all product to ensure safety while in transit using criteria in place determine the level of shipping, insurance, and tracking identifiers for itemsDepartmentalMaintain a clean and organized work area, ensuring that aisles remain clear and all donated items are stored in a safe manner; report any potential hazards or accidentsNotify Ecommerce Manager when supplies are neededSafeguard company property, following established policies and procedures for loss control; report any known or suspected occurrences of theft or unauthorized possession of Agency property to appropriate Agency personnelAdhere to all Agency policies and procedures related to Ecommerce and retail sales; ensure that required documentation is completed in an accurate and timely mannerOther DutiesMay assist at designated retail locations, as assigned, to identify potential items for online sales and/or to train retail personnel in identification of such itemsPerform other related essential duties as required or assigned by supervisorAbility to comprehend and have an understanding of online selling marketplacesQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh school diploma or general education degree (GED)****Students under the age of 18 years still enrolled in High School may be hired to fill part-time positionsKnowledge of Ecommerce processes preferred (experience listing items on eBay or similar sites)Familiarity with digital photography preferredLanguage SkillsCommunicate and understand both verbal and written instructionsWrite product descriptions with correct spelling and accurate informationMathematical SkillsOrganize, sort, categorize, and countUse basic arithmetic with whole numbers, common fractions, and decimalsReasoning AbilityApply common sense to carry out instructions furnished in written, oral, or diagram formDeal with standardized situations with only occasional or no variablesAbility to apply common sense understanding carry out multi-step instructionsComputer & Technology SkillsHave knowledge of basic computer software and smart phone appsQuickly research donated goods using the internetLearn use of scanner, new technology, and software as related to the jobPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand for long periods of time and use hands to grasp, manipulate, handle or feel. The employee frequently is required to walk, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. The employee may be required to push crates (on wheels) that may weigh up to 600 pounds. Crates may be moved on flat or sloped surfaces.A hand truck, cart or crate on wheels, straddle stacker, pallet jack, or other material handling equipment should be used whenever possible to move large/heavy objects or quantities of objects. The assistance of additional staff must be sought when lifting such objects, whenever feasible, and proper lifting techniques must be applied.Specific vision abilities required by this job include close vision, distance vision, and color vision.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is exposed to a warehouse work environment. The noise level is usually moderate.Equal Opportunity Employer