Remote Customer Care Agent (SEASONAL, TEXAS ONLY)

Job Description

Job Description

Seasonal Remote Customer Care Agent

Location:  Remote (Equipment pickup required in Harlingen, TX)

Pay Rate : $11.00/hour

Target Start Date: November 3, 2026

Are you a people person who loves helping others and wants to earn extra income from home this holiday season? We want to hear from you!

We are excited to expand our team with passionate, customer-focused individuals to join our remote contact center supporting Pittman & Davis and Hale Groves – two beloved specialty food and gift brands that bring joy to customers across the country every season.

What You’ll Do

• Assist customers by placing orders and answering product questions
• Maintain a calm, professional tone and deliver excellent service from your home workspace
• Follow established procedures to ensure accuracy and a positive customer experience

Qualifications

• Must live in Texas and be able to travel to our headquarters to pick up equipment
• Reliable internet connection (25 Mbps down / 5 Mbps up minimum)
• Quiet, distraction-free workspace
• Strong computer literacy and willingness to learn
• Clear written and verbal communication skills
• Strong attention to detail and ability to follow procedures
• Friendly, professional attitude
• Availability to work weekends as needed
• Due to the short nature of our seasonal window, time off is generally not available during peak season (November–January). Applicants should be prepared to work all scheduled shifts during this time.

What You Can Expect from Us

• Company-provided equipment (computer, monitor, headset, keyboard, mouse, ethernet cord)
• 4 days of paid remote training to set you up for success
• Thorough brand and product knowledge so you feel confident from day one
• Real-time support once you’re working remotely
• Regular check-ins and coaching
• Clear escalation procedures so you’re never left without support
• A connected, encouraging team culture- even while working from home

Schedule

• Schedules will vary, will include some weekend shifts
• Must be available for 4 days of training prior to start

Pittman & Davis is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other legally protected statuses under the law.

Pittman & Davis maintains a strict drug-free workplace policy. Candidates may be subject to drug screening in accordance with company policy

Please note that all job offers are contingent upon the successful completion of a background check