Helpline Counselor

Job Details Job Location: Miami, FL 33181 Education Level: Bachelor's Degree Salary Range: $22.50 - $23.50 Hourly Helpline Counselor Overview The Helpline Counselor provides telephone information, referrals, crisis counseling as well as suicide intervention to callers upon completion of a thorough assessment and identification of most presenting needs. This position performs work of a specialized, confidential nature on matters that impact clients, counselors and contract compliance. Excellent organizational, administrative and communication skills and attention to detail are required. Essential Duties and Responsibilities Provides appropriate information and referrals to social service agencies for callers contacting the Helpline. Ensures data is accurately entered into the client database in a timely manner. Provides telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations. Participates in trainings, seminars, workshops and in-services related to program and professional development. Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills. Consistently adheres to assigned schedule and demonstrates flexibility in regards to call center coverage needs. Provides outstanding customer service to callers & accurately documents all calls into software. Adheres to confidentiality policies and procedures as well as HIPAA regulations. Obtains Certification as an Information & Referral Specialist through Alliance for Information & Referral Systems (AIRS). Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. Work Environment Work is performed primarily in a hybrid work environment under pressure and requires the ability to quickly adjust to changing priorities and demands. Benefits We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match are available. Staff receives monthly in-service training and CEU opportunities. Qualifications Bachelor’s degree in Social Work or Human Service field. Equivalent experience and demonstrated skill in social services may be considered. Two years’ experience in providing information and referral services, preferred. One or more years in crisis counseling or clinical work preferred. Strong interpersonal skills. Ability to communicate information calmly and effectively in emergency or high stress situations. Ability to work effectively and with sensitivity with culturally diverse populations. Skilled in managing multiple tasks. Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet. Bilingual preferred (French, Creole or Spanish). Background Screening Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse. Equal Opportunity and Drug‑Free Workplace JCS is a 501(c)(3) not‑for‑profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status. JCS strictly enforces a Drug‑Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre‑employment and random drug testing may be required as part of our commitment to a drug‑free workplace. #J-18808-Ljbffr