Sr. Operations Business Analyst (SQL ) Hybrid
Samprasoft
Marketplace Partner Payments Financial Operations Role
This role will be a key contributor to the Marketplace Partner Payments Financial Operations team with a primary focus on Payments Compliance as well as more general payment related activities. In this role, you will partner cross-functionally to understand the seller journey, how data is collected and managed for the purpose of tracking and controlling seller compliance and mitigating the exposure resulting from non-compliance and fraud.
Specific areas of focus include:
- How sellers provide and change their tax and payment information
- Ensuring that the data is properly formed and verified
- Managing data sharing across teams and our payment processors
- Ensuring data integrity and adhering to data privacy guidelines
- Data analysis and reporting
- Process automation and complex system integrations
- Implementing internal and regulatory mandates in a user centric context where clarity and consistency of the user experience are leveraged to maximize adoption and minimize seller friction/attrition
- Interface design and user interaction flows
- Understanding and resolving operational issues in coordination with support teams
- Ability to develop user support documentation to be used by support teams
- General payments, accounting and finance concepts
Key success criteria:
- Strong analytical aptitude
- Driving ownership and accountability
- Strong customer advocate
- Excellent people skills
- Uses data and analysis to drive decisions
- Fosters trust with internal partners
- Values team dynamics and inputs
- Commitment driven
- Attention to details
- Bias for action
Qualifications:
- Business/Finance degree with minor in Computer Science/Statistics or Computer Science/Statistics with a minor in Business/Finance
- Strong organizational skills (PMP, ACP certification)
- Excellent SQL and Excel skills
- Ability to analyze large datasets, summarize findings and make actionable recommendations
- Experience with agile/lean principles to effectively manage requirements, prioritize workstreams and drive quality implementations.
Additional Information:
Will this role be hybrid?
- Yes
If hybrid, how many days per week will need to be in office?
- Preferred 5 in office (Sunnyvale or San Bruno). Flexible 3-5 in office.
Vacancy posted 3 days ago
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