Customer Experience Advisor

About the job Customer Experience Advisor


Position Overview

We are looking for personable, service-minded individuals to join our remote team as Customer Experience Advisor. In this role, you will support clients throughout the vacation-planning process by learning what they are looking for, researching suitable options, coordinating requested arrangements, and providing helpful communication along the way.

This is a beginner-friendly opportunity for individuals who enjoy working with people, staying organized, and delivering positive customer experiences. Previous travel-industry experience is not required. Training and ongoing learning resources are provided.

Responsibilities

• Communicate with clients to understand their vacation preferences, travel dates, interests, and budget, then research accommodations, cruises, transportation, tours, activities, and other suitable options.
• Help travelers evaluate available choices and coordinate selected services using approved supplier and reservation resources.
• Keep important trip information organized, including confirmations, schedules, itinerary details, deadlines, and pre-departure information.
• Provide responsive customer support by answering questions, sharing updates, following up on pending items, and assisting with routine changes or special requests.
• Maintain accurate client and reservation records while continuing to build destination and supplier knowledge through ongoing education.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and training with no previous professional travel experience required
• Ongoing team guidance and access to supplier and destination education
• Opportunities to strengthen customer service, communication, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and customer-focused approach
• Excellent organization and attention to detail
• Ability to manage multiple client needs and responsibilities
• Comfortable researching information and learning online platforms
• Resourceful and adaptable when plans or priorities change
• Dependable follow-through and effective time-management skills
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the US, UK, Spain, Australia, Mexico, or another qualifying regions