Client Service Associate (part-time)

Client Service Associate

Our Northbrook, IL office has an exciting opportunity for a Client Service Associate! As the primary point of contact for clients, this role is instrumental in fostering a welcoming office environment and delivering an exceptional client experience. The Client Service Associate provides comprehensive administrative and operational support to financial advisors, coordinates meetings and communications, manages account and service requests, and ensures seamless day-to-day office operations.

This is a part-time opportunity with the option for a flexible work schedule.

The hourly pay range for this role is $24.00 to $28.00/hour, depending on experience. We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Reception and Office Support

• Greet clients and ensure the office is clean and welcoming
• Schedule meetings with product vendors and sponsors
• Manage and distribute mail and coordinate overnight deliveries
• Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology

New Client Onboarding

• Ensure accurate completion of prospect and new client paperwork and setup
• Follow up on funds transfers from surrendering companies
• Maintain the CRM database and client files, including filing, copies, and data input
• Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate tracking tool
• Engage with clients to understand their personal history and current financial needs
• Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
• Communicate to understand client requests, resolve issues directly or escalate to advisors as appropriate, including death claim processing
• Collaborate with clients' tax or legal counsel as needed

Client Review Preparation and Follow-up

• Gather client data and prepare materials for meetings and reviews
• Conduct tax research, such as for IRS Forms 1099
• Complete follow-up actions resulting from client reviews

Industry, Product, and Company Knowledge

• Demonstrate knowledge of and adherence to WEG's Suitability Guidelines, operational processes, and sales model
• Understand financial terminology and product offerings
• Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend client services and company educational events; may attend vendor presentations

Team and Corporate Support

• Assist advisor team operations to streamline processes
• Complete operational projects to support enhancements and changes
• Communicate process and sales updates to the team
• Mentor and train Client Service Associates
• Manage vendors to Service Level Agreements
• All other duties as assigned.

Education/Qualifications

• Bachelor's degree (or equivalent experience) in a relevant discipline
• Customer service training, knowledge, or experience
• Interest in learning financial concepts and products
• Ability to work with deadlines, remain flexible under pressure, and prioritize work
• Ability to work collaboratively as a team member
• Ability to learn WEG's sales mode, processes, and procedures
• Ability to learn financial product features and riders
• Ability to learn the client review process and its completion
• Strong attention to detail and effective problem-solving skills
• Superior verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software
• Demonstrated ability to effectively use AI tools and technologies in daily work, including crafting prompts, evaluating AI-generated content, and integrating AI tools to enhance productivity while maintaining quality standards
• Comfort with learning new AI applications and adapting to evolving AI tools and methodologies

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $63,750. However, the base salary range bolded above ($24 to $28 per hour) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As a part-time employee, you may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• 401k with match and profit sharing
• Pet insurance
• Wellness programs and resources, worker's compensation
• 18 days of paid time off (PTO), accrued annually pro-rated for part-time employees
• 12 paid holidays each year (10 pre-determined and 2 floating days) pro-rated for part-time employees
• Paid parental leave and paid caregiver leave pro-rated for part-time employees (Caregiver leave available after 6 months of tenure )
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Part-Time employees working 30 or more hours per week may also be eligible to participate in the following benefits:

• Medical, dental and vision coverage (Available to employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance employer paid and voluntary options
• Short-term and long-term disability employer paid

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at View phone number on click.appcast.io

Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.