Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Parkton, Maryland. Job Profile PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas for this position. Job Description Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing, collaborating with ecosystem partners and community Centers of Influence to grow the customer's share of wallet, and positioning PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Creates customer loyalty and grows customer share through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner. Qualities Desired Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized solutions. Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework. Qualifications Preferred Skills – Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies – Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs. Work Experience – Typically requires an Associate’s degree or equivalent, with 3+ years of experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education – No Degree requirement. Certifications – No required certifications. Pay Transparency Base Salary: $46,750.00 – $63,250.00. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance. Benefits PNC offers a comprehensive range of benefits including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off includes maternity/parental leave, up to 11 paid holidays each year, 9 occasional absence days per year, and 15 to 25 vacation days per year, depending on career level and years of service. Application Window This opening is expected to be posted for two business days from 06/04/2026, although it may be longer with business discretion. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io. Include “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. At PNC we foster an inclusive and accessible workplace and provide reasonable accommodations to qualified individuals with a disability who need them to perform essential job functions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority, prohibiting the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr