Salesforce Administrator

Posting Details

Position Information
Job Title
Salesforce Administrator

Position Number
500637

Vacancy Open to
All Candidates

Department
AFH IT Enterprise Info Systems

Department Homepage

Advertising Department
ITCS ENTERPRISE INFORMATION SYSTEMS

Division
Administration & Finance

Classification Title
IT Analyst Programmer I

Working Title
Salesforce Administrator

Number of Vacancies
2

Full Time Equivalent (FTE)
1.00

Full Time or Part Time
Full Time

Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.
$62,115 - $75,197

Position Location (City)
Greenville

Position Type
Non-Faculty

Job Category
Non-Faculty Professional

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East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit
Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The University's Salesforce Team within ITCS provides strategic, technical, and operational support for ECU's enterprise Salesforce platform, which underpins CRM capabilities across admissions, student success, advancement, and engagement. This team is responsible for delivering secure, scalable, and high quality solutions that enable ECU to optimize constituent experiences and institutional outcomes. Core functions include both declarative and programmatic configuration, platform administration, integration with enterprise systems (SIS, ERP, LMS), release management, data governance, and user enablement. By partnering with functional stakeholders and leveraging Salesforce best practices, the team ensures that ECU's CRM environment remains reliable, compliant, and aligned with the university's mission to enhance student success and operational excellence.

Primary Purpose of Position
The Salesforce Administrator is responsible for configuring, operating, and supporting ECU's enterprise Salesforce environment as part of the centralized Enterprise CRM Platform Team. This role focuses on building and maintaining declarative solutions such as Flows, layouts, permissions, and validation rules, while collaborating with developers on programmatic functionality. The Administrator manages security and access controls, resolves Level 2 support tickets, and ensures platform reliability through documentation, testing, and participation in release readiness activities. Additional responsibilities include creating reports and dashboards, performing routine data quality tasks, and contributing to user adoption through targeted training and enablement materials. By partnering with technical and functional stakeholders, and working within sprint-based delivery and continuous improvement practices, the Administrator ensures that all configurations adhere to institutional security standards, support peak academic periods, and align with ECU's mission to deliver secure, scalable, and highquality CRM solutions.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.

Minimum Education, Knowledge, Skills, and Experience
Bachelor's degree or equivalent combination of education and experience.

All degrees must be received from appropriately accredited institutions.

License or Certification Required by Statute or Regulation
NA

Preferred Education, Knowledge, Skills, and Experience

• Prior experience with university or nonprofit CRM environments, especially with a strong focus on documenting configuration decisions, maintaining data quality, and supporting institutionwide business processes.
• Ability to explain when and why declarative solutions are preferred, and to collaborate effectively with developers on programmatic builds, including supporting and maintaining programmatic functionality once deployed.
• Experience providing production Salesforce support in an enterprise environment, including triaging issues, identifying root causes, and communicating clearly with both technical and nontechnical stakeholders.
• Salesforce Certified Administrator credential is strongly preferred; additional certifications such as Education Cloud Consultant or Advanced Administrator are considered a plus.
• Familiarity with compliance standards such as FERPA, HIPAA (as applicable), PCI, and institutional data handling policies, particularly as they relate to user access, data visibility, and platform configuration.
• Demonstrated ability to create and maintain clear administrative documentation, including configuration rationales, standard operating procedures, and support knowledge articles.
• Exposure to the following tools and technologies:
  • Salesforce (Education Cloud/EDA preferred; Service Cloud, Experience Cloud, Public Sector Solutions, Marketing Cloud as applicable
  • Agile Accelerator
  • DevOps tools: Git/SFDX, DevOps Center, Gearset, CI runners, test automation frameworks, including participation in multienvironment testing and release processes
  • Integration platforms: MuleSoft / ETL; SSO / IdP
  • BI tools: Power BI
  
  

Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Job Open Date
03/10/2026

Open Until Filled
No

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
08/24/2026

Initial Screening Begins
03/25/2026

Rank Level

Quick Link for Direct Access to Posting

Nondiscrimination Statement
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at View phone number on click.appcast.io (Voice/TTY) or View email address on click.appcast.io .

Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at View phone number on click.appcast.io or toll free at View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.