Care Coordinator, Complex Care

Job Description

A bit more about this role:

We want to help members navigate the healthcare system in a better and safer way, and care coordination is critical to achieving this for our most vulnerable and complex members. Care coordinators serve as an advocate for these members, with support from nurse case managers, ensuring members have the necessary resources and support to achieve better health outcomes. You’ll be an important part of helping us connect members with their healthcare needs—such as appointments and durable medical equipment—through outreach and follow-up communication.

Our ideal care coordinator is caring, compassionate, solution-oriented, and enthusiastic about providing an outstanding experience for Devoted Health’s members. They are committed to integrity, excellence, and empowering our most complex members to confidently navigate the healthcare system and live healthier lives. They are ready to innovate, adaptable to a continuously evolving startup environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered.

Responsibilities will include:

• Calling members to review self-reported health risk assessments to get a full picture of their health and needs
• Coordinating with provider offices and home health agencies to ensure members get what they need
• Checking in with members over the phone to see how they’re doing and confirm they’ve received the assistance they need
• Reviewing care plans for members to identify ways to help
• Working hand-in-hand with other Devoted teams to address member needs
• Escalating clinical needs to nurse case managers

Attributes to success:

• Enjoying a fast-paced environment where things move swiftly
• Understanding urgency and having the ability to juggle multiple priorities
• Following up relentlessly
• Seeing the bigger picture of a process and identifying ways to make it better
• Having the ability and agility to multitask and pivot plans mid-day
• Being a great team player with a “can-do” attitude
• Possessing strong communication skills for talking and emailing with a wide variety of stakeholders

Desired skills and experience:

• High school diploma or GED equivalent (minimum educational requirement)
• 2+ years of healthcare administrative or office experience
• Proficiency in technology, specifically Gmail and Google Workspace (G Suite)
• A track record of strong organization and high attention to detail
• Previous experience in social services (a plus)
• Full bilingual fluency in English/Spanish, English/Haitian Creole, or English/Mandarin (a plus)

Salary Range: $25.00 – $30.00 / hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.