Accounts Receivable Specialist

Pay range: $21.30 - $27.69 per hour, based on experience. This full-time position is eligible for a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION Title: Accounts Receivable Specialist Reports to position: Cash Management Manager Department: Single Billing Office (SBO) Date last reviewed: August 2024 OUR VISION Creating America's healthiest community, together. OUR MISSION In the spirit of love and compassion, better health, better care, better value OUR VALUES Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY The Single Billing Office (SBO) at St. Charles Health System (SCHS) provides revenue cycle services to our multi-hospital and medical group organization focusing on billing, collecting, and posting revenue. The goal of the SBO is to deliver a delightful, transparent, and seamless experience to patients and customers that captures and collects the revenue earned by SCHS in a quality, efficient and timely manner. Services include but are not limited to: billing insurance claims, posting insurance and patient payments, resolving insurance denials, collecting unpaid insurance claims, maintaining payer contracts in the electronic health record (EHR), resolving under and over payments, identifying and resolving payer issues, processing refunds, processing financial assistance applications, billing patients, resolving patient accounts including patient questions, and vendor management: lockbox, clearinghouse, early out, collection agencies. POSITION OVERVIEW The Accounts Receivable Specialist is an entry level position. This position is responsible for the accurate sorting, scanning, indexing, and distribution of all documents received by or created by SBO. This position receives and accounts for all cash and cash-equivalent payments sent directly by SBO including patient payments and non-AR payments. The position reconciles and deposits non-AR payments. This role is part of a team that processes all payments, correspondence, and other financial documents on behalf of St. Charles Health system. This position does not directly supervise caregivers. ESSENTIAL DUTIES AND FUNCTIONS Receives, sorts, and distributes documents received by mail or fax. Distribution duties include identifying patent accounts, reading, and interpreting a broad range of documents and determining correct distribution. Serves as a reference point for other SBO teams and other Revenue Cycle departments for distribution and indexing processes and questions. Index documents received and created by SBO into the document management system. May also index 'business' documents sent by other departments. Indexing involves reading and interpreting a broad range of documents to determine the correct document type. Receives and accounts for cash and cash-equivalent payments from throughout the health system (sent via courier or from the Lockbox). Processes and deposits non-AR payments including scanning to Finance for general ledger routing. Prepares and fulfills change order requests for departments and clinics including bank withdrawals, processing Workday banking supply requests, preparing, and distributing filled requests via courier. Reconciles cash monies in on-site safe. Attends applicable meetings including payer meetings and educational opportunities as appropriate. Supports the vision, mission, and values of the organization in all respects. Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: High school diploma or GED. Preferred: Course work in Microsoft Office applications. LICENSURE/CERTIFICATION/REGISTRATION Required: N/A Preferred: Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Specialist Account and Finance (CSAF), Certified Specialist Payment and Reimbursement (CSPR). EXPERIENCE/SKILL SET Required: N/A Preferred: Prior healthcare billing experience, Finance, banking, or other cash handling experience, Prior document management experience. PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION Basic skills in Microsoft Office applications including Excel, One Note, Outlook, and Word. Problem solving and research skills. PHYSICAL REQUIREMENTS Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing. Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds. Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Schedule Weekly Hours 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SPECIALIST PATIENT FINANCIAL SERVICES Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 6:00am - 2:30pm Company Overview St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine. Additional Information For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our Careers site. With a variety of nursing positions available, you can choose a career path that fits both your interests AND your lifestyle. Please click on the link for additional help on navigating the candidate site and features of the candidate home page. Candidate Home User Guide #J-18808-Ljbffr