Customer Service Data Entry Specialist

Plugz Electric is hiring two dependable, detail-oriented Customer Service and Data Entry Specialists to support our growing electrical and home-services operation.

This role combines customer service, appointment scheduling, lead follow-up, data entry, and administrative support. It is best suited for someone who communicates confidently, works accurately, learns new software quickly, and can stay organized in a fast-paced environment.

Location Requirement

Candidates must live in Minnesota and within approximately one hour of Forest Lake, MN.

We will not consider applicants outside this area.

This position begins with in-office training. A hybrid work option may become available after training is completed and the employee has demonstrated the ability to work accurately and independently.

Available Schedules

We are hiring two team members and considering the following part-time schedule options:

7:00 a.m. to 11:00 a.m., Monday through Friday

3:00 p.m. to 7:00 p.m., Monday through Friday

7:00 a.m. to 11:00 a.m., Monday, Wednesday, and Friday

3:00 p.m. to 7:00 p.m., Tuesday and Thursday

Please include your preferred schedule when applying.

What You Will Do

Answer inbound customer calls and respond professionally to questions

Quickly follow up with new leads by phone, text, and email

Schedule service appointments accurately

Collect customer, property, and job information

Enter and update information in company databases and CRM systems

Verify information for accuracy and completeness

Maintain accurate customer notes, lead sources, job details, and appointment records

Create and update spreadsheets and reports

Assist with missed-call follow-up and open lead management

Handle multiple conversations and administrative tasks at the same time

Communicate clearly with customers, technicians, and office leadership

Maintain organized digital records and documentation

Support additional office and administrative tasks as needed

What We Are Looking For

Dependable, reliable, and consistent

Confident communicating with customers by phone

Comfortable making both inbound and outbound calls

Fast and accurate with data entry

Strong attention to detail

Able to multitask and stay organized under pressure

Comfortable working in a fast-paced and changing environment

Strong written and verbal English communication skills

Proficient with Microsoft Word, Excel, email, and web-based software

Able to learn CRM, scheduling, and home-services software

Positive, professional, and team-oriented

Previous customer service, call center, administrative, or data-entry experience preferred

Electrical, HVAC, construction, or home-services experience is a plus, but not required

Compensation

$16 to $22 per hour based on experience

Performance-based bonus opportunities

Additional earning potential tied to:

Appointments booked

Speed-to-lead response time

Appointment quality and show rate

Data accuracy and follow-up performance

Benefits and Perks

Competitive compensation

Paid time off

Career growth opportunities

Hybrid work eligibility after successful training

Office snacks

Supportive, family-owned company

Opportunity to grow with a fast-growing organization

Performance-based advancement opportunities

Why This Role Matters

This is not just a basic call-center or data-entry position.

Your response time, accuracy, communication, and organization directly affect customer experience, technician schedules, sales opportunities, and company growth.

The right candidate will be someone who moves quickly, communicates confidently, takes ownership of their work, and understands that details matter.

To apply, please submit your resume and include:

Your current city

Your preferred schedule

Your relevant customer service or data-entry experience

Your availability to begin in-office training in Forest Lake

Flexible work from home options available.