Customer Service Representative - Pet Care Veterinary Hospital

Customer Service Representative

Be the first smile they see. The voice they trust. The heart of our front desk.

At Pet Care Veterinary Hospital, we believe veterinary care is about more than medicine. It's about relationships, trust, and making both pets and their people feel supported every step of the way.

We're looking for a Full-Time or Part-Time Customer Service Representative to join our team and help create a welcoming, organized, and compassionate experience for every client who walks through our doors or calls our hospital.

As a Customer Service Representative, you play an important role in the patient journey. You are often the first interaction a pet parent has with our veterinary hospital, and your professionalism, kindness, and attention to detail help set the tone for the care we provide.

If you enjoy helping people, love animals, and thrive in a fast-paced environment, this could be a great fit for you.

Why You'll Love Us:

• Community-Centered, High-Quality Medicine - Our full-service veterinary hospital provides wellness care, surgery, dentistry, diagnostics, and preventive medicine while maintaining a warm, community-centered approach.
• Teamwork Culture - Our doctors, technicians, and support staff collaborate throughout the day to provide excellent care while supporting one another in a respectful, team-focused environment.
• Work that Truly Matters - Our front desk team keeps the hospital running smoothly, connecting clients, patients, doctors, and technicians to ensure every visit is organized and positive.

What You'll Be Doing:

• Greeting clients and their pets with warmth and professionalism
• Answering phone calls and assisting pet owners with questions or appointment requests
• Scheduling appointments and managing the daily hospital schedule
• Checking clients in and out for appointments
• Processing payments and maintaining accurate records
• Communicating clearly with doctors, technicians, and clients
• Helping create a calm, welcoming environment in the lobby
• Supporting the veterinary team with organization and communication throughout the day

This Role Might Be Perfect for You If:

• You enjoy helping people and creating positive experiences for clients and their pets
• You are organized and detail-oriented and enjoy keeping things running smoothly
• You can multitask and stay calm during busy clinic moments
• You are comfortable using computers and learning new systems
• You communicate clearly and compassionately, especially with worried pet owners
• You enjoy working as part of a team and supporting your coworkers
• You take pride in creating a welcoming and professional environment

What's in it for you?

• Competitive pay, based on experience
• Free virtual mental health for your household (ages 13+)
• Medical, dental, vision, and life insurance
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!