On-Site Account Manager

MAU is hiring an On-Site Account Manager in Savannah, GA. As an Onsite Account Manager, you will support MAU associates onsite, partner with customer leadership, manage recruiting and onboarding activities, oversee employee relations and HR functions, and help ensure operational, safety, and performance goals are met. This is a Direct-Hire position. 

Benefits Package 

• Competitive Compensation Package 

• Medical, Dental, and Vision Benefits 

• Paid Holidays (11) 

• Paid Vacation 

• Great work environment 

• Employee Assistance Program (EAP) 

• Care Partners Program 

• Health Club Reimbursement Program 

• Additional supplemental benefit programs 

• 401k 

• Salary Continuation 

• Educational Reimbursement 

• FMLA available after 12 months of service 

Shift Information 

• Monday-Friday, 8:00 AM-5:00 PM 
• Hybrid work schedule

• Periodic nights and weekends may be required as needed 

• Full-time position 

Career Path 

• Senior Staffing Specialist 

• Operations Supervisor 

• Site Manager 

• Operations Manager 

• Other Corporate Support Functions 

Required Education and Experience 

• Bachelor’s degree in Communications, Business Management, Human Resources, or a related field; OR High School Diploma/GED with 4+ years of equivalent experience 

• 2-5 years of human resources or employee relations experience 

• Experience with Microsoft Office Suite 

Preferred Education and Experience 

• PHR or SHRM-CP certification 

• Experience working with an Applicant Tracking System (ATS) 

• Lean Green Belt 

• Root cause analysis training 

• Staffing industry, manufacturing, human resources, or production supervisor experience 

General Requirements 

• Strong problem-solving and analytical skills 

• Results-driven with a strong sense of urgency 

• Organized, thorough, and detail-oriented 

• Proficient verbal and written communication skills 

• Strong customer and client focus 

• Computer and software proficiency 

• Strong analytical, mathematical, and reasoning abilities 

• Team-oriented mindset 

• Flexibility and adaptability 

• High degree of professionalism 

• Strong decision-making and strategic thinking skills 

• Ethical conduct 

• Personal effectiveness and credibility 

• Ability to effectively interface with job applicants, MAU Associates, MAU branch personnel, site leadership, corporate support teams, and client leadership, including Human Resources, Management, and Production Supervision 

• Ability to supervise MAU Associates as required 

Essential Functions 

• Serve as the primary point of contact for customer operations supervision 

• Maintain a strong applicant pipeline by developing recruiting sources, processing candidates through the Applicant Tracking System (ATS), and collaborating with Recruitment Marketing on job advertising and recruiting campaigns as needed 

• Regularly review customer work orders and communicate with customer stakeholders 

• Pre-screen, interview, select, and hire MAU Associates according to work order requirements 

• Conduct consistent orientation and onboarding for new associates according to established customer standards 

• Administer company policies and procedures 

• Process, verify, and maintain employee documentation, including absences, investigations, performance reports, and termination details 

• Lead incident investigations, ensuring accurate information distribution, appropriate case management, and communication of corrective actions 

• Enter incident information into ICI and complete the four key elements of investigations 

• Conduct confidential personnel investigations as needed 

• Ensure adherence to MAU Personal Conduct Rules and administer employee counseling according to the MAU Open Door Policy 

• Complete accident reports and onsite investigations within 24 hours and counsel employees regarding safety violations 

• Promote accountability for uniform, personal protective equipment (PPE), and work process compliance 

• Notify employees when assignments are completed or terminated 

• Monitor and audit timekeeping systems and employee time records 

• Identify opportunities to improve and streamline work processes 

• Support the MAU Touch Program by completing scheduled associate checks 

• Perform safety audits using ICI, BBS, and PIT observations 

• Serve as a liaison between MAU Associates and department and operations leaders 

• Notify client supervisors of employee absences and ensure timely communication 

• Facilitate daily team meetings 

• Set up new pay and bill rates in the system with management approval 

• Process merit, tenure, and incentive increases 

• Communicate with customers to resolve invoice non-payment issues 

• Attend unemployment and workers’ compensation hearings as necessary 

Work Environment and Physical Demands 

• Work is performed at customer facilities in both administrative and manufacturing environments 

• Routinely use standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines 

• Customer sites may include process manufacturing equipment and heavy-powered industrial vehicles 

• Work environments may range from non-temperature-controlled manufacturing areas to GMP clean-room environments 

Physical Requirements 

• Ability to lift 5-20 pounds occasionally, with or without reasonable accommodation 

• Ability to stand or walk for up to 12 hours 

• Ability to climb stairs multiple times per day 

• Ability to sit for up to 8 hours 

Travel 

• Up to 5%-10% travel required