RN - Patient Services: Kelsey-Seybold Clinic- NW Campus

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind

Caring. Connecting. Growing together.
Primary Responsibilities:
Clerical

Review doctor's schedule, abstract as needed, print PVS for each patient and request other relevant information needed for patient's visit that day
Prepares and submits patient documents for scanning
Monitor assigned in basket and complete work as needed-Overdue Results/Letters
Schedule appointments and assist patient with specialty referrals and radiology testing
Provide AVS and or pre-printed patient educational material as directed by provider
Proper disposal of confidential patient information -daily
Follows HIPAA policy and procedures regarding patient confidentiality
Develop patient teaching plans
Identify basic health related learning needs of patient
Prepare and submit UR and other referrals as directed by the physician
Call in prescriptions as directed by the physician

Patient Care

Utilize the nursing process. Act as an advocate to promote quality patient care. Critically analyze and integrate subjective and objective data regarding concerns and conditions both in direct encounters, computer, or telephone
Medication administration using the 7 rights, document, monitor, and report response
Monitor in basket for orders placed by physician and perform tasks that need to be completed; reports and accurately documents patient response. Manage workload in assigned departmental in basket to include: result notes, Rx requests, Rx response, orders, patient calls, over due results, canceled orders, expiring orders and patient advice requests
Telephone management: collect pertinent patient information to help identify health care needs and document in the medical record. Report information to physician for direction of care or provide care advice as appropriate to the situation
Perform CPR as needed and actively participates in management of emergency response (includes code blue and code orange teams)
Document observations related to health status and report findings
Transport patient within facility as needed depending on acuity of patient
Rooms patients, performs testing, and assist physician as patient acuity warrants on arrival as rooms become available

Departmental Maintenance

Monitor supplies, medications and forms and notifies appropriate staff when reorder needed
Remove and tag broken equipment and notifies coordinator, supervisor, or manager
Cleans assigned exam rooms daily and documents on log
Monitors supplies for expiration date and restock to par levels
Perform sterilization of instruments and complete logs (assignment based on completion of sterilization class and delegation by appropriate nursing staff)
Attends staff meetings
Maintain a clean and organized work area with a minimum of personal items

QA-Regulatory

Uses frequent hand washing or hand sanitizer (up to 10 times before have to wash hands with soap and water, unless hands visibly soiled) to prevent and control the spread of disease within the clinical setting
Complete daily logs as assigned by nursing supervisor or coordinator:

Waived testing (ie glucometer, urine dipstick and urine pregnancy logs) CLIA standards
Refrigerator and room temperature logs
Eye wash station
Sterilizer log
Crash cart log
Narcotic log
Other QA logs

Performs accurate, legal, & ethical documentation
Maintain patient confidentiality
Practice OSHA safety standards with proper disposal of biohazard waste
Uses gloves and PPE as needed
Uses aseptic or sterile technique as needed
Verify equipment has a current PM label before use
Identifies and reports potential barriers for the safe provision of patient care and maintains a safe patient environment
Responsible for personal growth and career development
Demonstrates competency during annual skills, Reports unsafe practices. Participates in continuing nursing education programs and professional nursing organization

Customer Service

Works with patients to achieve excellent customer service and high levels of satisfaction
Practices mutual respect among all members of the healthcare team
Works with other staff to promote an efficient and effective healthcare team
Demonstrates Kelsey-Seybold's Mission and Values
Meets both Clinic and individual Customer Service goals and standards by maintaining 90% or greater of excellence in customer service
Provides age appropriate interactions. (See text box at end of this JD)
Report and provide documentation of all complaints to coordinator, supervisor, manager or Clinic Administrator
Utilize warm transfer process when redirecting patient to ensure needs are met
Actively participate in service recovery when there is a failure in patient satisfaction.

Telephone Etiquette

Answer and direct incoming calls to appropriate staff using a caring non-rushed tone
Identify clinic, department, name and job title in health care team
Ensure accurate information is obtained and communicated to the physician in writing via the medical record

Financial:

Demonstrates prudent use of resources. Minimizes wasteful actions
Assists with maintaining equipment according to manufacturer's recommendation
Reports to coordinator, supervisor, manager, or clinic administrator the need for over-time and obtains approval

Quality Improvement :

Initiates, contributes and participates in the department and clinic process improvement plans. (PDSA)
Provides department leadership and support for initiatives related to meeting AAAHC and other accrediting standards
Follows all safety standards for patients, employees and visitors
Recognizes and adheres to National Patient Safety Goals

Immunization Nurse: Demonstrates knowledge and skill needed to provide safe and effective immunization to facilitate patient care. Which includes but not limited to:

Routine Immunization administration
Foreign travel immunizations and consultation
TB skin test application and reading
Allergy immunotherapy injections
Medication administrations
Documents administrations
Knows how to access the appropriate resources when needed
Seeks clarification or guidance with questions related to medication and immunization administrations from the physician
Manage employee TB schedule
Manage annual Flu inoculations for employees
Attends quarterly Immunization meetings

Other

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Graduate from an approved professional registered nursing program
Current and valid Texas RN license
Current BLS through American Heart Association
1+ years of KSC experience may be considered in lieu of 6 months RN experience with approval from Sr Dir Nursing Services
6+ months in a clinical area
Computer experience
Proven ability to use equipment and related supplies for selected patient population for the assigned clinical area. Including CPR, oxygen administration, and intravenous therapy
Preferred Qualifications:
Bachelor's degree in nursing
Specialty nursing certification in ambulatory care or one appropriate to the specialty area assigned
ACLS and/or PALS
2+ years of ambulatory care
EPIC experience
Proven windows bases computer skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.