Member Service Representative - Bilingual (English/Spanish)

Job Description

Job Description

Company Description

Quantum Credit Union has been serving the financial needs of our community since 1938, originally founded to assist employees in the communication industry. Now open to the broader community, we offer a full range of banking services to help our members achieve financial well-being. As a not-for-profit credit union, we prioritize people over profits and are committed to fostering stronger financial health for all members. With a mission-driven culture, our team takes pride in building trusted relationships and delivering exceptional service. Join us in our effort to help individuals and communities "Find Your Yes!"

Role Description

This is a full-time, on-site Member Service Representative role located in Wichita, KS. The Member Service Representative is responsible for providing exceptional in-branch experience to credit union members by processing transactions accurately, offering personalized financial services, and educating members on self-service banking options. This role is essential in supporting the credit union’s mission to cultivate financial success, foster member independence, and empower the community.

Job Duties

• Accurately process routine financial transactions, including deposits, withdrawals, transfers, loan payments, and check cashing.
• Greet and welcome members and visitors to the credit union in a professional manner.
• Build and deepen relationships with members by addressing their needs, answering inquiries, and providing financial solutions to help them succeed.
• Assist members in managing their accounts, including updating personal information and resolving issues.
• Perform branch specific duties including maintaining cash drawer, balancing vaults, processing night deposits, and assisting with opening/closing the branch.
• Address member concerns and provide appropriate solutions, escalating more complex issues when necessary.
• Identify opportunities to recommend credit union products, services, and cross-sell accounts, loans, and self-service options.
• Ensure that all transactions comply with credit union policies and maintain accurate records, supporting audits and other compliance-related tasks.
• Perform other duties as assigned

Qualifications

• Bilingual in English and Spanish required to communicate with members
• High school diploma or equivalent required
• 2 years in retail or customer service required
• Experience in financial services or credit union industry preferred
• Excellent verbal and written communication skills
• Proficient in multitasking and working with a team

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Sick Leave

Schedule

• Monday to Friday
• Rotating Saturdays

Job Type: Full-Time

Work Location: In-person

Quantum Credit Union is an Equal Opportunity Employer committed to providing an inclusive workplace free of discrimination based on military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.