After-Hours Facilities Coordinator (Weekends Only)

Job Description

Job Description

After-Hours Facilities Coordinator (Weekends Only)

Location: Remote
Position Type: Part Time, Non-Exempt (Hourly)

About the Organization
At Branded Group, we help some of the nation's leading brands maintain their facilities
through responsive service, trusted vendor partnerships, and a commitment to
operational excellence. Our team members are empowered to make decisions, solve
problems, and contribute directly to the success of our clients and our company.
If you enjoy working in a dynamic environment and thrive on helping clients navigate
urgent and complex situations, we encourage you to apply.

About the Role
Branded Group is seeking experienced, highly motivated Facilities Coordinators to join
our Service Operations team. In this role, you will manage emergency and after-hours
maintenance requests for national clients while delivering exceptional customer service,
ensuring timely response, and driving cost-effective resolutions.
The ideal candidate thrives in a fast-paced environment, excels at problem solving,
communicates effectively with clients and vendors, and can successfully manage
multiple priorities simultaneously. This position plays a critical role in maintaining
seamless operations outside of standard business hours and requires strong decision-
making skills, attention to detail, and a strong sense of urgency.

Essential Duties and Responsibilities

Service Coordination & Work Order Management

• Manage emergency service requests for national clients and ensure timely resolution.

• Coordinate service providers, technicians, property managers, and other stakeholders to facilitate successful completion of work orders.

• Meet client-specific emergency response requirements, typically ranging from two to four hours.

• Maintain accurate and detailed documentation, notes, and status updates across multiple software platforms.

• Monitor work orders from initiation through completion, ensuring all required information and documentation are captured.

Budget Management & Cost Control

• Review labor, material, and subcontractor costs to ensure pricing accuracy and cost effectiveness.

• Negotiate vendor pricing and service costs while maintaining strong vendor relationships.

• Balance client expectations with profitability objectives by maintaining appropriate margins.

• Obtain multiple vendor quotes when required and evaluate pricing and scope to ensure the best value.

Client Communication

• Provide proactive and professional communication to clients via email, phone, and customer portals.

• Maintain accurate schedules, status updates, and service documentation.

• Escalate service issues, delays, cost increases, and other concerns as appropriate.

• Build and maintain positive client relationships through responsive and solution-oriented service.

Work Environment

• Fully remote position requiring a dedicated home office workspace.

• Reliable high-speed internet connection is required.

Schedule

This is a part-time position, typically requiring 16-20 hours per week.

Shifts are generally 8 to 10 hours in length and may be scheduled during the following times:

• Saturday and Sunday on varying schedules

Flexibility of working evenings, overnight hours, and holidays as assigned is preferred.

Compensation

$24.00 to $34.00 per hour, depending on qualifications and experience.