Production Support Analyst

• Production support experience - 247 support, fast paced
• Cloud and AWS knowledge (such as Azure, S3 buckets, New Relic, Splunk, Cloud Watch)
• Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred
• Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).


Role Summary & Job Responsibilities
• Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
• Evaluates and acts on the production readiness for technology solution implementations and application deployments
• Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring
• Demonstrates root cause analysis skills for investigation of incidents impacting technology availability
• 24x7 on-call rotation is required for this role (including off-hour, weekend and holiday coverage)
• Ensures incidents impacting technology availability are resolved within policy standards
• Accountable for your own work and effective coordination of process and information with others
• Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments
• Proactively helps team members and makes suggestions to improve practices
• Proactively looks for automation opportunities
• Help shape new technology standards with bringing on new fresh ideas