Account Services Specialist

Job Description

Job Description

ACCOUNT SERVICES SPECIALIST - JOB DESCRIPTION

WHAT YOU’LL DO

• Provide top-notch customer support through phone, email, or in-person interactions, responding promptly to client inquiries and resolving issues promptly and professionally.
• Utilize systems to efficiently manage client accounts, enter/edit client orders, and provide reporting and data to clients and Senior Account Service Reps.
• Perform data entry tasks accurately and efficiently, ensuring data integrity and compliance with company standards.
• Communicate effectively with clients and colleagues to ensure seamless service delivery.
• Maintain a thorough understanding of our products and services to provide informed client support and recommendations.
• Collaborate with the team to identify opportunities to improve client satisfaction and increase sales.
• Travel 2 to 5 weeks a year for trade shows.

WHO WE ARE

WHAT DO WE DO?

Since 1979, we partner with customers to meet their retail store fixture needs, elevating their retail space with top-tier shelving solutions.

WHY CUSTOMERS CHOOSE US?

Advance Displays is the largest stocking Lozier Certified Provider. The Lozier line of display shelving is a beacon of quality and flexibility that stands as the pinnacle in the retail industry. Our proprietary design tools make it easy for customers build an inviting, well-ordered space.

OUR 3 UNIQUES

1. Largest inventory to provide what you need – NOW!
2. For 50 years, our experience has become our customers’ expertise.
3. Delivering quality fixtures on-time, accurate and damage free.

WHAT MAKES AD UNIQUE?

EMPLOYEE VALUE PROPOSITION

Advance Displays delivers more than just products. We are a value-add company providing a superior customer experience through innovative solutions and teamwork.

We are a team committed to clean, safe, timely and reliable work that exceeds expectations. Here, your ideas, contributions, and responsiveness matter.

When you join Advance Displays, you join a team that cares about you and your success. Together, we’ll deliver an excellent experience for our customers.

The ADVANCE Way

• A Trade Partner You Can Trust
• Dedicated and Experienced Account Service Reps
• On-Time and Accurate Delivery
• No Order Minimums
• Largest Inventory
• Fastest Delivery
• Exceptional Customer Service

WHO YOU ARE

• You are friendly, outgoing and build easy relationships with people.
• You have experience working with store fixtures in a retail environment or similar field.
• You are a self-starter not looking to be another number working in a huge corporation.

QUALIFICATIONS

Must Haves

• Excellent communication and interpersonal skills.
• Strong phone etiquette and customer service skills.
• Ability to work accurately and efficiently with computerized systems.
• Proficiency in typing and computerized systems.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong organizational and time management skills.
• Ability to multitask

 

Preferred

• Previous experience with Fishbowl or similar Inventory management software.
• Basic knowledge of Microsoft Excel

You live our values, which are:

People First

We’re more interested in building people than profit. Your contributions are visible – your time here matters – let’s advance together.

• This is a place to build people—not just orders.
• We invest in people who invest in their work.
• Our facilities and operations are clean, organized, and intentionally designed to improve your life/work harmony.

Commitment to Excellence

Our products and actions reflect our commitment to quality, accuracy, and reliability.

• Excellence isn’t optional—it’s who we are.
• Cleaning is a practice, not a project.
• Service should be equal to the quality of the product.
• Here, your attention to detail is our competitive advantage.
• Whether it’s a team member or a customer, we’re responsive, responsible, and ready to help.

Teamwork & Accountability

We own our actions, support one another, and hold each other to the highest standards. It’s how we win.

• No one builds anything great alone. We succeed when we support each other.
• Teamwork divides the work and multiplies our success.
• We do what we say and take responsibility every step of the way.
• Expect excellence from yourself and your team members.
  Don’t settle.

Innovative Solutions

Good ideas can come from anyone, at any level. Identify opportunities to improve and seek solutions.

• Make it easy.
  For our team members. For our customers.
• Got an idea to solve a problem or improve a process?
  Share it.

Stay humble and curious to constantly improve.