Retail Customer Service Associate: Cashier

15.00 - 17.00 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area. By delivering world-class service and fostering lasting Customer relationships, the role helps drive sales and ensure a best-in-class Customer experience. Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back. Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk) Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience. Ensure all Front-End equipment and supplies are always maintained and operational. Maintaining the Front-End area in a clean, professional presentation at all times. Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP) Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed. Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links. Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers. Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers. Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite. Education: High School Diploma or equivalent. Experience: Retail sales, customer service or similar experience preferred. Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. Schedule : Must be able to maintain flexible availability, including nights, weekends, and holidays. Business Acumen : Ability to quickly learn business acumen with appropriate training. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.