Quality Assurance Specialist

Quality Assurance SpecialistLocation: USA - Cleveland, Emerald Pkwy Division: Air & SeaAs a Quality Assurance Specialist at DSV, you will be responsible for ensuring that all processes, procedures, and services meet the company's quality standards and regulatory requirements. Your role involves implementing quality management systems, conducting audits, and providing recommendations to improve operational efficiency and customer satisfaction.Duties and Responsibilities:Develop, implement, and maintain quality management systems (QMS) to ensure compliance with industry standards and regulatory requirements.Establish quality control procedures and guidelines for various operational processes.Conduct internal audits and inspections to assess compliance with quality standards, procedures, and regulations.Identify areas for improvement and provide recommendations to address deficiencies.Maintain accurate and up-to-date documentation related to quality management activities, including audit reports, corrective actions, and compliance records.Analyze quality data and performance metrics to identify trends, root causes of issues, and opportunities for process improvement.Collaborate with cross-functional teams to implement corrective and preventive actions to address quality-related issues.Provide training and support to employees on quality management principles, procedures, and best practices.Promote a culture of quality and continuous improvement throughout the organization.Evaluate supplier performance and quality of products and services to ensure they meet DSV's standards and requirements.Establish and maintain supplier quality agreements and performance metrics.Monitor customer feedback and complaints related to quality issues and work with relevant teams to address customer concerns and improve satisfaction levels.Implement customer-focused quality initiatives to enhance service quality and exceed customer expectations.Stay informed about relevant industry regulations, standards, and best practices related to quality management and transportation logistics.Ensure compliance with regulatory requirements and standards, such as ISO, FDA, and customs regulations.Educational background / Work experience:Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.Minimum of 3-5 years of experience in quality assurance, preferably in the transportation and logistics industry.Skills & Competencies:Strong understanding of quality management systems and processesAbility to conduct audits and inspectionsExperience in developing and implementing corrective action plansAnalytical skills to identify trends and improve quality performanceStrong communication and interpersonal skillsAbility to work in a team environmentStrong organizational and time management skillsFunction / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any): May be responsible for supervising quality assurance technicians.Preferred Qualifications:Professional certification in quality management, such as Six Sigma or Lean Six SigmaLanguage skills: Fluent in English (oral and written)Computer Literacy: Proficiency in Microsoft Office and experience with quality management software is preferred.At Will Employment: DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees.For this position, the expected base pay range is –. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.