Customer Service Representative

Overview At Kingdom Animal Hospital, we are passionate about providing compassionate, personalized care to pets and the people who love them. Our team is committed to creating a welcoming environment for clients, supporting one another, and delivering high-quality veterinary medicine with kindness and professionalism. We are looking for a friendly, organized, and team-oriented Customer Service Representative to help create an exceptional experience for every client and patient who walks through our doors. Job Summary: As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Compensation: $16-20/hr depending on experience Key Responsibilities Client Communication & Scheduling: Answer calls and emails promptly with professional, friendly service Client Scheduling: Schedule appointments based on client needs and veterinarian availability, including forward booking Reminders & Follow-up: Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets\' care on track Outreach: Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Service: Greet clients warmly and ensure a positive experience throughout their visit Information gathering: Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team Empathy & Professionalism: Demonstrate empathy in all interactions, especially with upset or emotional clients, while maintaining a calm and professional demeanor Promotions: Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology Update client and patient records in our practice management system with accuracy and efficiency Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations Provide clients with accurate post-visit instructions, including medication schedules and follow-up care Help maintain a clean, organized reception area and assist with daily practice operations as needed Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications High school diploma or equivalent work experience required Excellent communication skills and a strong desire to provide compassionate, client-focused service Prior customer service experience, preferably in a veterinary or healthcare setting Basic proficiency with technology, including scheduling software and online communication platforms Strong organizational skills and the ability to handle multiple tasks efficiently Working Conditions Must be able to work in a fast-paced, dynamic environment Occasional lifting up to 40 pounds; physical tasks may be required Benefits & Additional Information Tailored development programs, mentorship, and career pathing Competitive pay, performance bonuses, 401(k) matching, and student loan assistance Health, dental, vision, life insurance, and mental health resources Generous paid time off and holidays A supportive, collaborative environment with a sense of belonging Note: Benefits listed apply to full-time employees At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr