Lead Parts Counterperson

Overview Fyda Freightliner, Pittsburgh, Inc., is western Pennsylvania’s leading Freightliner and Western Star dealership. A family-owned, community-centered company, Fyda has been recognized as the #1 selling Freightliner dealer in the country. A recipient of the American Truck Dealer of the year, the Fyda dealer family has been achieving excellent customer focus and customer service for nearly 70 years. Job Summary This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Essential Duties and Responsibilities Models promote, reinforce, and reward consistent use of FYDA’S Values Based Leadership tools, models, and processes to ensure alignment with our Vision, Values, and Mission Assist in supervising the activities of Parts Counter Sales Representatives, develop employees, schedules, ensure attendance at department meetings, and ensure customer satisfaction while adhering to company policy and procedures Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction Participates in all sales programs sponsored by FYDA that promote sales through incentives and meet or exceed specified objectives as measured by program administrators Product information systems kept current and new product information is updated, to be measured by management observation and attendance records at new product update meetings, C-I meetings and in shop training schedule Assists Parts Manager with interviews, performance reviews for parts counter representative team and documentation of corrective actions Mentors Part Counter Representatives in the development of leadership skills Sells parts to all customers, over the counter, via email, through the shop or on the phone. Specifically, the parts counterperson Assist all customers in both retail and shop selecting required parts. Share the cost and availability of the parts. Inform customers of companion part requirements and specials and ensure that the customer is exposed to the full product line. Participates in the coordination of orders being pulled and filled from the warehouse to their customer. Provides information to Parts Manager and Buyer on out-of-stock products. Locates out-of-stock parts from outside source. Follows up on back-ordered parts. Solicits assigned accounts by phone or email. Log lost sales to track demand. Participates in all training programs made available to keep current on new products and product updates. Maintains professional appearance. Qualifications Education and/or Work Experience Requirements: A high school diploma or equivalent required with basic knowledge of truck/auto components. Excellent communication skills and must speak English. High school business math. Knowledge of and ability to work on a computer. General mechanical aptitude. Physical Requirements Must be able to walk, stand, kneel, crouch, reach and lift. Operate a Fyda vehicle in safe and responsible manner and in compliance with Fyda policies. #J-18808-Ljbffr Fyda Freightliner Group