Front Desk Agent
$16 - $17 per hourBirchwood Inn Partners, LLLP
Hotel Front Desk Agent
Serves guests by completing registration; controlling room assignments.
Duties:
- Welcomes guests by greeting them; answering questions; responding to requests
- Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
- Establishes credit by verifying credit cards or obtaining cash
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges; computing bill; obtaining payment
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
- Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
- Assists with housekeeping duties when the need arises
- Contributes to team effort by accomplishing related results as needed.
Requirements:
Customer service, people skills, quality focus, professionalism, energy level, multi-tasking, dependability, thoroughness, phone skills, data entry skills, listening, open availability a must including nights weekends and holidays, weekends until 12 midnight and some nights to 2 AM, at least 3 years experience, a background check is required, must possess a valid drivers license.
Benefits:
Health insurance, 401K, discounted meals
Pay rate: dependent on experience, $16-17/hr
Birchwood Inn Partners, LLLPVacancy posted 20 hours ago
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