Technical Support Specialist

Job Title Technical Support Specialist Location Fort Worth, TX Summary The Technical Support Specialist is responsible for coordinating and supporting the technical integration of laser devices within customer clinic environments. This role ensures successful pre-installation preparation, network connectivity, and PMIS integration. The specialist acts as a key liaison between internal teams, sales representatives, clinic IT staff, and customers to ensure smooth implementation, system functionality, and ongoing technical support. In addition, the role provides assistance with software troubleshooting, reinstalls, and updates across multiple company products, helping customers resolve common technical issues that impact system performance and connectivity. Key Responsibilities Pre-Installation Coordination: Coordinate with clinic IT teams to prepare networks, ensure all technical requirements are met for secure device connection, and partner with sales representatives to facilitate onboarding. PMIS Integration Tracking: Track the status of PMIS code generation, maintain communication with stakeholders, and keep accurate documentation and status updates for pre-installation readiness. Installation Support: Provide standby technical support during device installations to assist with connectivity and integration issues in real time. Post-Installation Monitoring: Review monthly transmission reports, identify accounts not actively sending data, contact customers to determine reasons, and coordinate corrective actions. Troubleshooting & Issue Resolution: Collaborate with integration teams to troubleshoot PMIS integration and connectivity issues, investigate root causes, and elevate systemic issues to the Sustaining Engineering Team. Software Support: Assist customers with software reinstalls, configuration, and updates across supported products, troubleshoot basic computer software errors, and provide step-by-step guidance. Customer Support: Provide post-installation support regarding Wi-Fi connectivity and PMIS integration, diagnose and resolve connectivity issues, and deliver high-level service and communication for customer satisfaction. Front line for customer feedback: Document feedback in case and complaint management systems for trend analysis and review by the quality team. Any other duties as assigned by the manager. Minimum Basic Qualifications Experience with Wi-Fi/network configuration and connectivity troubleshooting. Experience supporting network connectivity and system integrations. Familiarity with Practice Management Information Systems (PMIS) or similar insurance/dental software integrations (preferred). Experience assisting with software installations, reinstalls, updates, and configuration. Ability to troubleshoot basic computer software errors across multiple products. Strong troubleshooting and problem-solving skills. Excellent communication skills with the ability to explain technical issues to non-technical users. Strong organizational skills with the ability to track multiple installations and integration statuses simultaneously. BS/BA in a technical or business discipline or 3-5 years of equivalent experience. Working Knowledge of Microsoft Office Suite and moderate IT knowledge. Positive attitude, exemplary attendance, and reliable team member. Strong communication and product/service knowledge. Travel Requirements None Desired Characteristics Excellent communication and influencing skills across all levels of the organization. Clear communication and documentation. Ability to coordinate across sales teams, customers, and technical teams. High sense of urgency, adaptability, and commitment to safety and quality. Proven ability to develop talent and foster a positive, high-performance culture. Attention to detail and follow-through. Benefits Medical Insurance Dental Insurance Vision Insurance Spending and Savings Accounts 401(k) Plan Vacation, Sick Leave, and Holidays Income Protection Plans Discounted Insurance Rates Legal Services Eligibility & Visa Sponsorship Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship. EQUAL EMPLOYMENT OPPORTUNITY Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. #J-18808-Ljbffr DJO, LLC