Service Technician (Electrical, Mechanical)

Customer Support Technician

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Compensation: $25-40/hour, based on industry experience, plus bonus opportunity. Benefits include medical, dental & vision, 401k plan with a 4% company match when you contribute 5%, annual performance-based bonuses, annual performance-based merit increases, 11 paid holidays, 3 weeks' paid time off (PTO) years 1 to 3, 4 weeks' PTO years 3 and 4, 5 weeks' PTO 5+ years, and travel points for airlines, hotels, and expenses retained by the employee for personal use.

The technician will be traveling 50% mainly across US and Canada and occasionally Mexico. We are looking for someone willing to travel, with knowledge in electronics, mechanics and automation systems. Strong work ethic, teamwork and pro-active attitude, the technician will be in direct contact with customers. A period of training will be held first in house where the technician will receive basic knowledge on the equipment then on the field where he will assist senior technician and learn from experience in real context. After that period the technician will be in charge of the installation and maintenance of marker equipment and guarantee the satisfaction of the customer.

Essential duties and responsibilities include completing preventive and curative maintenance, installation and training of operator and maintenance staff, ensuring safety practices are respected, reporting and addressing open points, following up on customer needs, testing and repairing defective parts, preparing visits including kitting and coordinating service with customers, processing paperwork, and supporting continuous improvement activities.

Komax Holding AG