Assistant Front Desk Manager - Embassy Suites by Hilton Orlando LBV South

Job Details Job Location: Embassy Suites - Kissimmee, FL 34746 We are currently accepting applications for an energetic, experienced Assistant Front Desk Manager to join the team here at Embassy Suites Orlando Lake Buena Vista South. Our award-winning property is 300 suites with 40,000 sq. ft. of meeting, pre-function, and event space. We have an experienced management team, which runs this very busy hotel and convention center in an exceptional manner with high standards, expectations, and strong results orientation. Scope of Position The Assistant Front Desk Manager will assist in overseeing and supporting the operations of the Front Office, including but not limited to the front desk and bell services. The role involves helping with guest issues, scheduling employees, training new staff, ensuring guest satisfaction, mastering all positions to maximize room revenue and occupancy, and completing any additional tasks assigned by management while maintaining a positive work environment. Position Requirements Minimum 2 years of progressive management experience in a hotel preferred. Previous Front Office experience in a hotel required. Possess outstanding guest services skills and leadership capability. Detail oriented with outstanding organizational and communication skills. Able to handle a multitude of tasks in an ever-changing environment. Effective at listening to, understanding, clarifying, and responding to the concerns raised by guests and members. Primary Responsibilities Promote exceptional customer service. Oversee all aspects of the Front Office and ensure staffing levels are adequate for the shift. Assist Front Office staff when needed. Work hand in hand with the Front Office Manager. Assist the Front Office staff in the close out of their shift and ensure all areas are up to standards. Assist in the training and development of new team members, scheduling, and coaching. Work closely with management from other departments. Look after the well‑being of every guest and take personal responsibility in solving guests’ problems to ensure a memorable experience. Uphold the hospitality standards set by the hotel. Be able to work different shifts and/or functions to accommodate business demands. Maintain and adhere to company values. Education High school diploma. Prefer a college degree in Administration or Hotel Management. Previous management experience is preferred. Skills and Abilities Able to communicate in the English language. Second language is a plus. Able to work flexible schedules including holidays and weekends and able to perform multiple tasks. Experience using software programs such as Microsoft Office (Word, Excel, and Outlook). Proficient in OnQ (or similar program). Physical Requirements On a continuous basis, stand at a desk for long periods of time in front of a computer screen. Also requires walking/reaching and bending throughout shift. Must be physically fit to lift, pull, and push items up to 50 pounds. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. #J-18808-Ljbffr Sierra Lodgings