Customer Relationship Manager

Customer Relationship Manager

Join a growing industrial solutions team where you'll play a strategic role in strengthening customer partnerships, supporting business growth, and delivering technical value across key markets. This position combines relationship management, business development, and engineering expertise to help customers achieve successful outcomes while expanding market presence. Working closely with sales, product management, engineering, and customer support teams, you'll serve as a trusted advisor throughout the customer journey. The role offers the opportunity to influence product strategy, identify new business opportunities, and collaborate with international stakeholders in a dynamic, high-growth environment.

Accountabilities

• Build and maintain strong relationships with key customers, strategic partners, and internal stakeholders to deliver exceptional customer experiences.
• Act as the primary liaison between sales, engineering, product management, operations, and customer support teams to ensure seamless project execution.
• Support key account management initiatives across industrial sectors, helping customers identify the best technical solutions for their operational needs.
• Contribute to business development efforts by identifying new opportunities, expanding existing accounts, and supporting sales growth objectives.
• Provide technical guidance during product selection, application reviews, customer meetings, and commercial negotiations.
• Represent the product portfolio at industry events, seminars, conferences, and customer engagements while promoting technical expertise and market awareness.
• Gather customer feedback, competitive intelligence, and market insights to help shape product strategies and future business initiatives.
• Collaborate with proposal and sales teams by providing technical coaching, product knowledge, and customer support throughout the sales cycle.
• Resolve customer issues proactively, ensuring timely communication and high levels of customer satisfaction.
• Support internal training initiatives to strengthen product knowledge and improve commercial effectiveness across teams.

Requirements

• Bachelor's degree in Mechanical Engineering or a related technical discipline, or equivalent professional engineering experience.
• Minimum of 5 years of professional experience in customer relationship management, business development, sales, product management, or engineering within an industrial environment.
• Strong mechanical engineering knowledge, particularly related to screw compressors, rotating equipment, or air and gas handling systems.
• Experience selling or supporting highly engineered products, aftermarket services, or OEM solutions.
• Proven ability to develop customer relationships, negotiate commercial opportunities, and manage strategic accounts.
• Strong business development and value-based selling skills with experience driving market growth.
• Excellent communication, presentation, interpersonal, and stakeholder management abilities.
• Ability to work independently while managing multiple priorities in a fast-paced customer-focused environment.
• Proficiency with Microsoft Office applications and CRM platforms such as Salesforce.
• Strong analytical thinking, problem-solving, and customer issue resolution capabilities.
• Experience working with international teams, industrial markets, or global manufacturing organizations is considered an advantage.

Benefits

• Competitive compensation package.
• Remote work from a home office within the United States.
• Medical, dental, and vision insurance.
• Employer contributions to a Health Savings Account (HSA).
• Health Care and Dependent Care Flexible Spending Accounts (FSA).
• Company-paid short-term and long-term disability insurance.
• Employer-paid basic life insurance with optional supplemental coverage for employees and eligible family members.
• Up to two weeks of paid parental leave.
• 401(k) retirement savings plan with company matching contributions.
• Career development opportunities within a growing global organization.
• Collaborative and supportive work environment with opportunities for professional growth.