Professional RV Service Advisor

Job Description

Job Description

Salary:

Are you the Service Advisor customers ask for by name? If so, Ron Hoover RV & Marine Centers in Lubbock, TX wants to talk to you!

At Ron Hoover RV & Marine Centers, we're not looking for someone to simply write repair orders. We're looking for a professional who owns the customer experience from the moment an RV arrives until it's returned to its owner.

Our Service Advisors are the bridge between our customers and our technicians. They communicate clearly, solve problems before they become complaints, keep repairs moving, and build the kind of trust that turns first-time customers into lifelong customers.

If you're the type of advisor who thrives in a fast-paced environment, believes communication solves most problems, and refuses to let customers wonder what's happening with their RV, we want to talk with you.

What Success Looks Like

You will:

• Own every customer interaction from check-in to delivery.
• Build trust through honest communication and realistic expectations.
• Keep customers informed before they have to ask.
• Coordinate with technicians and parts personnel to keep repairs moving.
• Prioritize urgency without sacrificing accuracy.
• Handle difficult conversations professionally and confidently.
• Deliver an experience that customers remember for the right reasons.

You Could Be a Great Fit If You...

• Have experience as a Service Advisor in RV, automotive, marine, heavy equipment, powersports, or a similar service environment.
• Can manage multiple repair orders without losing attention to detail.
• Are highly organized and thrive in a busy environment.
• Know how to communicate with frustrated customers while maintaining professionalism.
• Believe follow-up is just as important as the repair itself.
• Understand that customer satisfaction starts with communication.

What We Value

We're looking for someone who:

• Doesn't wait to be asked.
• Communicates proactively.
• Takes pride in delivering exceptional service.
• Holds themselves accountable.
• Works well with technicians, parts personnel, and management.
• Wants to build a long-term career with a growing company.

Why Ron Hoover RV & Marine Centers?

We serve customers throughout Texas and Oklahoma who depend on us to keep their adventures moving. Our reputation has been built by people who care about doing things right, supporting one another, and delivering an experience that stands above the competition.

If you're looking for a place where professionalism matters, your work is appreciated, and your career can grow, we'd like to meet you.

Competitive Pay | Benefits | Paid Time Off | Paid Holidays | Career Growth | Training

If you're an experienced Service Advisor who's ready to join an exceptional team, apply today.

Equal Employment Opportunity

Ron Hoover RV & Marine Centers is an Equal Opportunity Employer. We are committed to creating a workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs, and job-related criteria without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.