Director, Human Resources

Kirkland, United States | Posted on 10/30/2026 We're building the fibernetwork you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internetthat works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better. Job Description PositionTitle: Director, Human Resources Benefits: Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth andeducation reimbursement programs. ZiplyFiber is a local internet service provider dedicated toelevating theconnected livesof the communities we serve. We offer the fastest homeinternet in the nation, arefreshingly great customerexperience,andaffordableplans that putcustomersincharge. Asourstate-of-the-artfiber network expands, so does our need for teammembers who can help us grow and realize our goals. OurCompanyValues: Genuinely Caring: We treat customersand colleagues like neighbors, with empathy and full attention. Empowering You: We help customerschoose whatisbest for them,andwesupportemployeesin implementingnew ideasand solutions. Innovation and Improvement: Weconstantly seek ways to improve how we serve customers and eachother. Earning Your Trust: We build trustthrough clear, honest,human communication. Job Summary The Director of HumanResources sets the vision and strategy for HR Operations and leads itsexecution and continuous improvement, making it simple and easy for employeesand leaders to work with Ziply Fiber HR. Serving as a senior member of the HRleadership team, the Director leads a multi-disciplinary HR team and owns theHR operating model, total rewards (benefits and compensation), HR businesspartner support, employee relations, and compliance across a growingmulti-state footprint. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all dutiesperformed. HRLeadership & Team Development Lead the HR Operationsfunction, setting strategy and priorities in alignment with company anddepartment goals and initiatives. Lead a multi-disciplinary HR team spanning operations, businesspartnering and employee relations. Coach,mentor and develop HR team members, building a high-performing, collaborativeculture along with leadership depth and succession within the function . HROperations, Technology & Analytics Own the HR operatingmodel, including HR administration, service delivery, HRIS and technology,workforce data and analytics, and process standards across the employeelifecycle. Streamline HR work byidentifying and adopting AI and automation tools, and guide the team in usingthem responsibly to improve efficiency and service delivery. Oversee benefits andcompensation strategy and administration, including salary structures, marketbenchmarking, incentive and bonus programs, health and welfare and retirementplans, vendor and broker management, open enrollment, and cost and budget management. BusinessPartnership, Employee Relations & Compliance Partnerwith and advise executives and business leaders, providing data-drivenrecommendations and options to improve employee satisfaction, retention andsustained employee growth. Oversee HR businesspartner support and employee relations, including investigations and conflictresolution. Ensure compliance withfederal, state and local employment laws across Washington, Oregon, Idaho,Montana, Arizona and Illinois, and in each new state as the Company expands. People,Culture & Communication Drive enterprise peopleand culture initiatives such as career development programs, management andleadership training, and performance management practices, and measure theirimpact. Foster cross-departmentcollaboration to ensure consistent communication of initiatives, policies andcurrent events. OtherDuties Performsother duties as required to support the business and evolving organization . Required Qualifications Bachelor’sdegree in Human Resources, Business Administration or a related field. 10+ years of progressive Human Resources (HR)experience, including HR operations, HR business partner or equivalent roles. 5+ years of senior managementexperience leading managers and multi-disciplinary teams in a similar industry orprofession. 5+ years of experience overseeing benefits andcompensation programs,including plan administration, vendor management and budget oversight. Working knowledge of federal, state and local employment laws andregulations, including experience supporting compliance across multiple states. Experience overseeing employee relations, including workplaceinvestigations and conflict resolution. Exceptionaljudgment, decision-making, executive presence, coaching, strategic thinking,and project and change management skills. Demonstratedanalytical capabilities, with the ability to use workforce data to providedata-driven recommendations. Demonstratedexcellence in problem solving and the follow-up necessary to resolve problems. Abilityto maintain the highest level of confidentiality. Preferred Qualifications PHR/SPHRor SHRM-CP/SHRM-SCP certification. Experiencein a union environment, including labor relations and administration ofcollective bargaining agreements. Experiencewith mergers and acquisitions (M&A) integration. Master’sdegree in Human Resources, Business Administration or a related field. CertifiedCompensation Professional (CCP) or Certified Employee Benefits Specialist(CEBS) certification. Experienceimplementing HRIS, AI or automation tools to streamline HR processes andimprove service delivery. Experiencein the telecommunications industry or a growing, multi-state organization. Knowledge, Skills, and Abilities Musthave strong Microsoft Office skills, with advanced skills in Excel; experiencewith HRIS and analytics platforms. Musthave the proven ability to lead in a fast-paced environment and meet or exceeddeadlines. Strongverbal and written communication, including the ability to influence andpresent to executives, plus attention to detail and organizational skills. Abilityto work independently and apply sound judgment and reasoning to a variety ofcomplex situations. Abilityto lead through change and adjust to rapidly changing priorities and schedules. Commitmentto excellent customer service and to building a service-oriented HR team. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for thisposition. Physical Requirements The physical demands describedhere are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. Essential and marginal functions may requiremaintaining physical condition necessary for bending, stooping, sitting, walking,or standing for prolonged periods of time; most of time is spent sitting in acomfortable position with frequent opportunity to move about. The employee mustoccasionally lift and/or move up to 25 pounds. Specific vision abilitiesrequired by the job include close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus. Work is performed in an office setting withexposure to computer screens and requires extensive use of a computer,keyboard, mouse, and multi-line telephone system. The work is primarily amodern office setting. At all times, Ziply Fiber must be yourprimary employer. Unless otherwise prohibited by law, employees may not holdoutside employment nor be self-employed without obtaining approval in writingfrom Ziply Fiber. In holding outside employment or self-employment, employeesshould ensure that participation does not conflict with responsibilities toZiply Fiber or its business interests. Ziply Fiber requires a pre-employment backgroundcheck as conditions of employment. Ziply Fiber may require a pre-employmentdrug screening. #J-18808-Ljbffr Ziply Fiber