Employer Services Specialist - Benefits [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Employer Services Specialist - Benefits based in United States.

This role is centered on delivering high-quality client support and relationship management for employer groups using a range of employee benefits products, including FSAs, HSAs, HRAs, and transit accounts. You will act as a trusted point of contact for assigned employer partners, ensuring smooth administration, accurate issue resolution, and consistent service delivery. The position requires strong communication skills, attention to detail, and the ability to coordinate across internal teams to resolve client needs efficiently. You will support key processes such as billing, reporting, open enrollment, and regulatory compliance while maintaining a high standard of customer service. In this role, you will also proactively identify risks or service gaps and help drive solutions that improve client satisfaction and retention. This is a collaborative, fast-paced environment where relationship-building and operational precision are both critical to success.

Accountabilities:

• Serve as the primary point of contact for assigned employer groups, supporting questions related to benefit accounts such as FSAs, HSAs, HRAs, and transit programs.
• Manage day-to-day client communications via phone and email, ensuring timely responses within service level agreements.
• Assist with billing inquiries, invoice resolution, and payment-related support for employer accounts.
• Document and track all client interactions and updates using CRM tools to ensure accurate reporting and visibility.
• Coordinate with internal teams to resolve escalations and ensure smooth issue resolution.
• Support employer groups through open enrollment and renewal cycles, ensuring readiness and continuity of service.
• Provide reporting and insights to employer clients as needed to support account management and decision-making.
• Act as a liaison between clients and internal operational or technical teams to ensure effective communication and resolution.

Requirements:

• Experience in customer service, account management, benefits administration, or a related client-facing role.
• Strong understanding of employee benefits programs such as FSAs, HSAs, HRAs, and related accounts is highly preferred.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Experience working with CRM systems (e.g., Salesforce) and/or benefits administration platforms is a plus.
• Strong analytical and problem-solving skills with the ability to resolve complex client issues.
• Ability to work collaboratively across teams in a fast-paced, service-driven environment.
• Flexibility to work scheduled hours, including occasional overtime or holidays as needed.

Benefits:

• Competitive base pay range of $17.00 – $22.50 per hour
• Comprehensive benefits package including medical, dental, and vision insurance
• Health savings accounts (HSA), flexible spending accounts (FSA), and retirement savings plan
• Paid time off, holidays, and additional leave options
• Tuition reimbursement and professional development opportunities
• Disability and life insurance coverage
• Remote work flexibility within the United States
• Opportunity to work with a global organization serving diverse employer clients.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.