Customer Service Coordinator

Customer Service Coordinator

At Tenneco, we don't follow industry standards; we set them, and we don't settle for being best-in-class because we hustle to be better than best-in-class. Whether it's our Core Values – radical candor, simplify, organizational velocity, tenacious execution and win – or our Get Stuff Done (GSD) mindset, we're determined to become the most trusted partner and best manufacturer and distributor to the transportation industry. With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we're all about getting stuff done, so we can win. How do we make it happen? Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It's what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success. Here, you'll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you're ready to break boundaries, deliver results, and enjoy the ride along the way, you'll thrive here.

JOB TITLE: Customer Service Coordinator

LOCATION: Greenville, MI

REPORTS TO: Supply Chain Supervisor

DEPARTMENT: Supply Chain

JOB SUMMARY: The CUSTOMER SERVICE COORDINATOR is responsible for ensuring customer satisfaction through processing orders, preparing general correspondence, and coordinating customer service needs with other functions as required. May serve as customer contact regarding such matters as pricing, scheduling, shipping and trouble shooting. May also be responsible for customer online portals and performance rating disputes.

JOB RESPONSIBILITIES:

• Manages customer accounts, requirements and communications for all assigned customers.
• Enters in manual orders, coordinates expedites, changes and/or adjusts orders as necessary
• Conducts Performance Measure Reporting on metrics such as customer shipping performance, in-house shipping performance, and production and service for required customer
• Communicates with Production about any changes in quantities, ship dates, past dues, and/or orders as received from the customer
• Requests addition of new part numbers to PLEX system by an Item Master Add Sheet, routed through Engineering Department and returned when added
• Coordinates domestic and international shipments and prepares related documents such as BOLs, SLIs, and/or labels
• Maintains current work instructions for all assigned customers with contact/login information and any pertinent information specific to the customer
• Verifies EDI transmissions and addresses any issues with Accums and lead times for orders
• Advises Shipping & Receiving personnel in various job functions
• Maintains an accurate finished goods inventory
• Creates and maintains customer(s) returnable dunnage system
• Coordinates with QE and VSM personnel to facilitate successful launch of new product
• Enforces and follows plant rules and procedures
• Determines carrier for both incoming and outgoing shipments
• Performs other duties as required

JOB REQUIREMENTS:

• EDUCATION: High school diploma required or equivalent required Associate's degree or higher education preferred
• EXPERIENCE: Customer Service experience required Manufacturing, Supply Chain, Logistics, and/or Automotive Industry experience preferred
• REQUIREMENTS: Strong computer skills, including Microsoft Office applications. Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, reporting, and data analysis. Experience with Power BI or similar business intelligence and reporting tools preferred. Ability to analyze data and develop meaningful performance metrics and reports. Strong communication and interpersonal skills. Strong organizational and time management skills. Customer-focused approach with the ability to build effective working relationships. Detail-oriented with a high degree of accuracy. Problem-solving and analytical capabilities. Ability to manage multiple priorities in a fast-paced manufacturing environment. Continuous improvement mindset and ability to support data-driven decision-making.