Receptionist

Receptionist Position at Belmont Village Senior Living

As a Receptionist at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors, and guests visiting or calling our community. Your primary responsibility as a Receptionist is to provide exceptional customer service and hospitality by supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal Receptionist candidate has a high standard of personal excellence, is reliable, takes initiative, and communicates clearly. The Receptionist excels in a fast-paced, engaging position, collaborates effectively with a diverse team, and prioritizes exceptional hospitality while helping seniors thrive as they age.

Your typical responsibilities include:

• Greeting residents, visitors, and staff warmly in person and by phone
• Managing and directing incoming phone calls on a multi-line system efficiently and professionally
• Addressing inquiries and requests promptly, reliably, and confidentially with empathy and dignity
• Logging and coordinating distribution of packages as appropriate
• Collaborating with various departments to promote effective communication
• Monitoring community access by ensuring proper use of the kiosk sign-in process and responding to emergency situations according to company policy and procedure
• Assisting the Concierge with maintaining the resident transportation schedule and managing event RSVPs and guest meal reservations
• Maintaining an organized workspace to promote efficiency and preserve first appearance impressions
• Making hospitality, customer service, and resident satisfaction your top priorities in every interaction

Minimum qualifications include:

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency utilizing software applications to perform job-related tasks
• Ability to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant, and team-oriented attitude
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.