Student Accounts Representative

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Primary Purpose:

Researches and analyzes outstanding student account balances and advises prospective and current students, their families, and the NSU community regarding payment options and provides training to ESS staff to ensure accurate information is received in a timely manner to reduce accounts receivables.

Job Category: Non-Exempt

Hiring Range: $18.20 per hour/$35,490.00 annually

Pay Basis: Hourly

Subject to Grant Funding? No

Essential Job Functions:

• Researches and analyzes outstanding student account balances to ensure that payment information is accurate and adjustments are made accordingly.
• Advises prospective and current students, their families, and the NSU community regarding payment options and Bursar policies and procedures to ensure accurate information is disseminated and to prevent an increase in accounts receivables.
• Processes specialized billing, invoices, and receipts to ensure students are able to receive funds from appropriate parties.
• Processes, tracks, and maintains records of payments and charges to ensure that student accounts are accurate.
• Issues refunds to students and third-party vendors/agencies to ensure that excess payments are sent to appropriate parties in a timely manner.
• Reviews data and corrects discrepancies to ensure student's account information is accurate and appropriate holds are applied.
• May provide training to new ESS staff relating to student accounts processes to ensure employees are properly trained.
• Performs other duties as assigned.

Job Requirements:

Required Knowledge, Skills, & Abilities:

• Proficiency with handling numbers (account reconciliations), computing numbers mathematically, and transcribing numbers correctly. Strong 10-key skills.
• Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.
• Strong verbal and written communication skills.
• Ability to prioritize work in order to complete multiple tasks within time deadlines.
• Excellent customer service skills.
• Ability to enter and verify information with accuracy.
• Proactive, punctual, and reliable.
• Ability to work independently.
• Good organizational and time management skills.
• Excellent conflict resolution skills.
• Ability to maintain confidential information.
• May need to work evenings and weekends, if necessary.

Physical Requirements / Working Conditions:

• Ability to communicate effectively with others.
• Ability to work cooperatively with colleagues and supervisory staff at all levels.
• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures:

Required Education: Associate's Degree or 60 College credits

Major (if required):

Required Experience: Associate's Degree and one (1) year of finance related work experience in an office environment. Minimum three (3) months of bookkeeping and/or cashiering work experience.

Preferred Qualifications:

• Experience with student accounting systems.
• Experience working in an academic institution, preferably in higher education.
• Experience in Banner or other NSU software systems.

Is this a safety sensitive position? No

Background Screening Required? Yes

Pre-Employment Conditions:

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.