OPERATIONS SUPERVISOR

Operations Supervisor

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

The Operations Supervisor is responsible for overseeing the day-to-day operational activities of the campground, ensuring a smooth, efficient, and enjoyable experience for all guests. This role involves managing various departments, including staffing, inventory, maintenance, safety, housekeeping, guest services, and recreational activities. The Operations Supervisor works closely with the management team to implement policies and procedures that enhance guest satisfaction and employee productivity.

Essential Duties and Responsibilities:

• Oversee daily operations across all departments, ensuring that tasks are completed efficiently and to a high standard.
• Communicate and correct deficiencies in these departments by collaborating with the departmental supervisor and GM.
• Provide great customer service while improving guest satisfaction and raising the net promoter score.
• Manage and support campground staff, including assisting in hiring, scheduling, and training.
• Assist the GM in achieving monthly and annual budget requirements.
• Ensure all accounting functions at the campground follow OAK procedures including correct and accurate cash handling.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Effective conflict resolution and critical thinking skills.
• Monitor and manage inventory levels, ensuring that all necessary supplies are available.
• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
• Maintain property by following the quality assurance manual.
• Function as Manager on Duty in the absence of GM.
• Implement and enforce safety protocols to ensure a safe environment for both guests and staff while complying with various local, state, and federal safety requirements.

Non-Essential Duties and Responsibilities:

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:

• High School Diploma or equivalent
• Proven experience in a Customer Service supervisory role
• Hear and speak the English language fluently
• Decision-making ability
• Proficient Computer Skills
• Ability to work nights, weekends and holidays
• Ability to motivate, lead and develop employees
• Strong working knowledge of operational procedures
• Valid driver's license

Preferred Education and Experience:

Physical Demands and Working Conditions:

Work is performed indoors and outdoors and in all weather conditions, including extreme heat and cold. Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc. Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance. Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. Use of repetitive motion, standing, bending, sitting, lifting, and walking. Noise levels may be moderate to loud. May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. Use of personal protective equipment required where necessary. Will experience occasional interruptions and shifting priorities. Valid driver's license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc. or travel by air.

KOA does not sponsor Visas

KOA currently does not pay or withhold taxes in the following states:

• Alabama - Idaho - North Dakota
• Alaska - Louisiana - Rhode Island
• Delaware - Mississippi - South Dakota
• District of Columbia - Nebraska - Vermont
• Hawaii - New Hampshire - West Virginia

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.