Customer Service Coordinator

$22 - $23 per hour

Kelly

Customer Service Coordinator

Customer Service Coordinator Warehouse & Logistics Location: Gardena, CA Pay: $22-23 DOE Schedule: Sunday, Monday, Thursday-Saturday, Days off: Tuesday and Wednesday. 9pm-5:30am

Are you an organized, customer-focused professional with experience in logistics, warehousing, or supply chain operations? We are seeking a Customer Service Coordinator to support our warehouse and international forwarding operations while delivering exceptional service to our customers. Responsibilities:

Build and maintain strong customer relationships by providing outstanding customer service.
Support inbound and outbound warehouse operations, including distribution, cross-dock, CFS, and FTZ activities.
Assist with onboarding new clients into the warehouse management system and establish customer service and invoicing processes.
Maintain accurate business documentation, including filing, retrieval, and archiving of CFS, FTZ, and related records.
Prepare and review customer invoices to ensure accuracy and compliance with customer rate agreements.
Audit cost sheets and verify AS400 system entries with supporting documentation.
Coordinate warehouse and gateway operations to ensure efficient workflow.
Assist in resolving transportation, billing, and invoicing issues.
Communicate with customers by providing shipment updates, reports, and status information.
Resolve customer concerns while following company policies and customer agreements.
Provide cross-functional support to warehouse operations as needed.
Process billing activities and submit vendor payables for approval.
Perform additional duties as assigned.

Qualifications:

Previous experience in customer service within a warehouse, logistics, freight forwarding, or supply chain environment preferred.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Experience with warehouse management systems (WMS); AS400 experience is a plus.
Knowledge of CFS, FTZ, distribution, or international forwarding is preferred.
Proficient in Microsoft Office (Word, Excel, Outlook).
Detail-oriented with strong problem-solving skills.

Kelly

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Vacancy posted 22 hours ago

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