Customer Service Coordinator
$22 - $23 per hourKelly
Customer Service Coordinator
Customer Service Coordinator Warehouse & Logistics Location: Gardena, CA Pay: $22-23 DOE Schedule: Sunday, Monday, Thursday-Saturday, Days off: Tuesday and Wednesday. 9pm-5:30am
Are you an organized, customer-focused professional with experience in logistics, warehousing, or supply chain operations? We are seeking a Customer Service Coordinator to support our warehouse and international forwarding operations while delivering exceptional service to our customers. Responsibilities:
- Build and maintain strong customer relationships by providing outstanding customer service.
- Support inbound and outbound warehouse operations, including distribution, cross-dock, CFS, and FTZ activities.
- Assist with onboarding new clients into the warehouse management system and establish customer service and invoicing processes.
- Maintain accurate business documentation, including filing, retrieval, and archiving of CFS, FTZ, and related records.
- Prepare and review customer invoices to ensure accuracy and compliance with customer rate agreements.
- Audit cost sheets and verify AS400 system entries with supporting documentation.
- Coordinate warehouse and gateway operations to ensure efficient workflow.
- Assist in resolving transportation, billing, and invoicing issues.
- Communicate with customers by providing shipment updates, reports, and status information.
- Resolve customer concerns while following company policies and customer agreements.
- Provide cross-functional support to warehouse operations as needed.
- Process billing activities and submit vendor payables for approval.
- Perform additional duties as assigned.
Qualifications:
- Previous experience in customer service within a warehouse, logistics, freight forwarding, or supply chain environment preferred.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Experience with warehouse management systems (WMS); AS400 experience is a plus.
- Knowledge of CFS, FTZ, distribution, or international forwarding is preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Detail-oriented with strong problem-solving skills.
Vacancy posted 1 hour ago
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