Customer Success Manager
Sera Systems
Customer Success Manager
Remote (Central Time) | SaaS | Field Service Technology
Help Home Service Businesses Scale Smarter
At Sera Systems, we're transforming the way HVAC, plumbing, and electrical companies operate. Our AI-powered platform helps service businesses streamline scheduling, dispatching, customer communication, reporting, and profitability tracking so they can grow faster and operate more efficiently.
We're looking for a Customer Success Manager who thrives at the intersection of technology, customer relationships, and business operations. This is a highly consultative role where you'll partner directly with business owners and operational leaders to help them maximize value from our platform.
What You'll Do
- Lead customers through onboarding, implementation, and long-term adoption
- Configure solutions and guide clients through operational workflow improvements
- Build trusted relationships with business owners, dispatch managers, and operational leaders
- Conduct regular business reviews that demonstrate ROI and business impact
- Monitor customer health, identify risks early, and drive retention
- Serve as the voice of the customer, partnering with Product and Engineering teams to influence future enhancements
- Document customer interactions and success plans within HubSpot
- Help customers optimize scheduling, dispatching, communication, and profitability processes
What We're Looking For
- 2-4 years of experience in Customer Success, Account Management, Implementation, or SaaS Consulting
- Experience managing a portfolio of SMB customers
- Strong problem-solving skills and ability to translate technical concepts into practical business solutions
- Proficiency with HubSpot or similar CRM/Customer Success platforms
- Exceptional communication and relationship-building skills
- Ability to manage multiple projects and customer priorities simultaneously
- Experience supporting operational software or field service businesses is a plus
Why Join Sera?
- Work directly with business owners and operational leaders
- Influence product innovation through customer feedback
- Join a fast-growing SaaS company during an exciting stage of growth
- Make a measurable impact on customer success and company performance
- Collaborate with a team that values ownership, transparency, and continuous improvement
About Sera Systems
- Sera Systems delivers modern software built specifically for home service businesses. By combining automation, AI, and real-time business insights, we help contractors save time, increase profitability, and create exceptional customer experiences.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Roanoke, VA vacancy
- ...Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers... ...would love to meet you! By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement,...SuggestedFlexible hours
PolyWorks, Inc. Defunct
Roanoke, VA5 days ago $250k
...Job Overview: The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar’s Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help...SuggestedRemote workFlexible hoursExostar
Roanoke, VA4 days ago$90k - $110k
...Gravitate Digital helps local service businesses generate more customers through paid advertising, content creation, and lead... ...systems. Were growing quickly and are looking for a Client Success Manager who can help us deliver an exceptional client experience while...SuggestedLocal areaRemote workGravitate Digital
Roanoke, VA2 days ago- ...expenses. The Opportunity This is a commission-based referral partnership, with Paladin Business. You already know people who manage IT or run businesses. Paladin helps those businesses and IT managers cut their telecom, connectivity, cloud, security, and...SuggestedContract work
Paladin Companies
Roanoke, VA1 day ago $300 per month
...Client Accounting Services Manager (Cincinnati - FT or PT) Are you an accounting professional with a positive attitude who is seeking... ...’s & $1,500 / yr. for all others) and expenses to maintain and customize your home office ($700 / yr.). · Best-in-Class Benefits –...SuggestedFull timeTemporary workPart timeHome officeNight shiftExcelsior Accounting Services
Roanoke, VA4 days ago$60k - $130k
...throughout North America.Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through... ...New Hire training is provided to ensure your success in your new role. This training will prepare...Full timeWork experience placementWork at officeLocal areaWestlake Services
Roanoke, VA2 days ago- Embrace the role of a Support Lead at Five Below! Oversee daily store operations, drive customer satisfaction, and support staff development in a fast-paced retail environment. If you have management experience and a passion for delivering exceptiona
Five Below
Roanoke, VA3 days ago - Build-A-Bear Workshop in Roanoke, VA is seeking a Bear Builder associate to engage guests in creating personalized furry friends and ensure a memorable experience. You will work in a fast-paced retail setting, demonstrate enthusiasm for the brand, and uphold brand standards...Part time
- ...to appoint an experienced Strategic Account Manager to manage and grow a portfolio of high-value enterprise customers. For this hire, we are particularly interested... ...a relationship-management position. The successful candidate will be commercially driven and comfortable...Contract work
Edbury Daley
Roanoke, VA3 days ago $60k - $75k
...service industry. We’re looking for a Digital Marketing Account Manager to manage relationships with approximately 20-25 clients and... ...Requirements ~2+ years of experience in account management, client success, digital marketing, or a related field. ~ Working knowledge...Full timeFor contractorsImmediate startRemote workJunk Removal Authority
Roanoke, VA3 days ago$85k - $95k
...General Purpose of Job: To provide a top-level customer experience by continually improving sales and technical knowledge. To work as part of a team to ensure, a positive work environment and continually improve customer satisfaction. Develop sales with our current...Contract workWork at officeMINEBEA INTEC USA, INC.
Roanoke, VA1 day ago- ...you! The Client Relations and Development Manager is ultimately responsible for building... ...new business is brought on seamlessly and successfully to foster long term business growth.... ...groups. c.) Contribute positively to the customer/prospect experience by engaging, supporting...Full time
PDI HEALTH (Preventive Diagnostics)
Roanoke, VA4 days ago $69.72 per hour
...Job Details Engagement Manager, Digital Strategy Group (Manufacturing & Automotive)... ...partnering with strategic Manufacturing customers including Automotive, Industrial Machinery... ...transformation organization ~ Proven success developing business strategy and...Hourly payContract workRemote workCypress HCM
Roanoke, VA5 days ago$75k - $85k
...Position Overview The Client Experience Manager has a combined focus of managing... ...support the CXO and Director of Client Success on their accounts, including one-off training... ...client success outcomes including reduced customer churn, revenue expansion, opportunity...Work experience placementRemote workFlexible hoursPaladin
Roanoke, VA2 days ago- ...OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and... ...compensation + Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base pay range for...Work at officeLocal areaShift work
Chipotle Mexican Grill
Salem, VA1 day ago - ...Chipotle - 4753 Valley View Boulevard Northwest - Responsibilities: Maintain positive customer experience and safe, quality food; Train and develop front-of-house Crew; Maintain clean, organized line and functioning equipment; Monitor food safety policies and line time...Shift work
Chipotle
Roanoke, VA5 days ago $150k - $200k
...sales targets, and working with internal support team to exceed customer’s expectations. This role will call in into service providers... ...requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this...Local areaConfidential
Roanoke, VA1 day ago$244.62k - $314.45k
...based position and reports to a Regional Manager - Oncology. Responsibilities:... ...equivalent experience Demonstrated successful sales track record (e.g., Presidents club... ...effectively present to both internal and external customers Effective time management skills...Remote workWorldwideFlexible hoursBillionToOne
Roanoke, VA4 days ago$60k - $130k
...throughout North America. Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through... ...New Hire training is provided to ensure your success in your new role. This training will prepare...Base plus commissionFull timeWork experience placementWork at officeLocal areaRemote workFlexible hours$76.5k - $95.5k
...opportunities within assigned accounts. The role may also include customer account management, monitoring customer satisfaction, supporting issue... ...line quotas for Government and Education accounts. * Successfully access and sell to prospective, existing, and new...Full timeContract workLocal areaImmediate startFlexible hoursSegra
Salem, VA5 days ago$51k - $80k
...business model. This role is for one of our successful franchise partners in Phoenix, AZ.... ...extensive training in Salesforce, sales process management, business development and more. *... ...large carrier portfolio, and provide a custom solution to mitigate household risk....Local areaRemote workGoosehead Insurance
Roanoke, VA4 days ago- ...plant-floor barcoding, real-time inventory management, catch-weight handling, and ERP... ...relationships — both with our team and our customers. We’re looking for a driven Sales... ...Qualifications - **3+ years of successful B2B sales experience selling software/SaaS...Full timeWork at officeRemote work
VistaTrac by Schoneman, Inc.
Roanoke, VA4 days ago $150k - $165k
...awareness and position our solution for success. 3. Lead the sales cycle. Deliver compelling... ...to close. 4. Own the client journey. Manage engagements end-to-end—from prospecting... ...driving expansion opportunities. 5. Champion customer success. Safeguard a seamless onboarding...Remote workFlexible hoursonetrack.ai
Roanoke, VA1 day ago- ...the door is essential for company and client’s success; the technical & presentation sales skills to convert leads into customers, and the passion, backbone and ability to... ...required) · Ability to work independently and manage multiple priorities in a fast-paced environment...Remote work
BrightLake.ai
Roanoke, VA1 day ago - ...We are seeking an experienced Account Manager who excels at expanding existing B2B end-user customer relationships and growing accounts from initial orders into... ...to significant recurring revenue ~ Demonstrated success in expanding relationships within existing accounts...Remote work
Brimar Industries
Roanoke, VA5 days ago - ...Role: Sales Account Manager – IT Services Experience: 5-10 years in IT Services / Technology Sales / Account Management for customers in CPG/ Retail/ Manufacturing/ Food and Agri business Location: Mid West- US Employment Type: Full-time About the Role...Full time
Mindsprint
Roanoke, VA4 days ago $60k - $80k
...petroleum distribution software, delivering innovative solutions that help our customers operate more efficiently and profitably. We are seeking a driven, relationship‑focused Sales Account Manager who is passionate about helping clients improve their business through...Full timeHome officeMonday to FridayFlexible hoursNight shiftAfternoon shiftADD Systems
Roanoke, VA1 day ago$60k
...Responsibilities Make 50–80 cold calls daily Build and maintain broker and borrower relationships that generate repeat business Manage each loan from initial contact through closing, coordinating with processing and underwriting to keep deals on schedule Work...Base plus commissionFull timeRemote workUnitas Funding LLC
Roanoke, VA4 days ago$40k - $50k
...food & snacks Job Title: Account Manager Location: Roanoke, VA Company: 3... ...serves as the primary point of contact for customers, ensuring consistent communication,... ...expanding multi-market organization What Success Looks Like: High client retention and...For subcontractorRelocation packageFlexible hoursAfternoon shift360clean
Roanoke, VA3 days ago- ...COMPANY WITH A GREAT CULTURE AND A RICH HISTORY OF SUCCESS? OUTSIDE SALES-ROANOKE, VA! Our company... ...)/a division of Applied Industrial, the Account Manager/Outside Sales role has an immediate impact on our customers, on our company performance, and on personal earnings...Immediate startRelocation package
Applied Industrial Technologies
Roanoke, VA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer retention Roanoke, VA
- customer satisfaction Roanoke, VA
- customer marketing Roanoke, VA
- amazon customer Roanoke, VA
- customer engineer Roanoke, VA
- customer project program manager Roanoke, VA
- work from home customer Roanoke, VA
- customer Roanoke, VA
- senior customer success engineer Roanoke, VA
- customer success associate Roanoke, VA