Hotel Front Desk Clerk

Job Description

Job Description

We are searching for 2 enthusiastic, service-focused hotel front desk agents to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$15.50 - 16.50 per hour DOE

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary

• High school graduate, GED recipient, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Join our team at Candlewood Suites Fort Collins, and be part of a welcoming, team-oriented environment in one of Colorado’s most vibrant cities. You’ll create memorable experiences for guests, build lasting connections, and enjoy the stunning backdrop of the Rocky Mountains. We offer growth opportunities within the IHG family, a supportive workplace, and a chance to represent a brand that feels like home. If you’re friendly, dependable, and love helping people, we’d love to have you on our team!