Customer Success Specialist

Customer Success Specialist

We are looking for a Customer Success Specialist who is passionate about driving client value and ensuring our intelligence leads to tangible security outcomes. In this role, you aren't just a point of contact; you are a strategic partner helping our clients navigate a high-stakes threat landscape. We are seeking a seasoned, entrepreneurial professional to manage and grow deep, strategic relationships with our global enterprise clients. You will move beyond traditional account management to become a trusted advisor, ensuring stakeholders achieve maximum value from our intelligence. While your primary focus is client success, you will also play a key role in ensuring our solutions evolve in alignment with the real-world threats our clients face. The Customer Success Specialist will be responsible for building and fostering client relationships that drive client success and enhance the client experience, and inform our product development efforts. As such, we are seeking an individual who is a natural "people person" and is excited by the opportunity to regularly engage with external and internal stakeholders. This is a key role within our company. The ideal candidate is energetic, with an entrepreneurial mindset. Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture.

Roles and Responsibilities

Strategic Partnership: Act as a senior advisor to a marquee client base, fostering long-term relationships that drive success and ensure the seamless integration of our intelligence into their security operations. Value Optimization: Proactively engage with clients to understand their unique business objectives and ensure they are deriving maximum ROI from our platform. Client Insight & Feedback: Synthesize client feedback to provide actionable insights to our Product and Engineering teams, ensuring our roadmap addresses the most critical needs of our users. Data Analysis: Analyze utilization data to identify trends, measure impact, and uncover opportunities for deeper product adoption or specialized training. Education & Engagement: Lead high-impact product demonstrations and webinars, and oversee the creation of educational materials that empower clients to stay ahead of evolving cyber threats.

Required Qualifications

5+ years of experience in Customer Success or Account Management, specifically within a SaaS, Fintech, or cybersecurity environment. Deep preference for candidates with experience working with Banks and Credit Unions, or those who have significant experience in the Fraud prevention space. Exceptional storytelling and interpersonal skills; ability to communicate complex intelligence concepts to both executive and technical audiences. A strong work ethic, a high degree of autonomy, and the ability to thrive in a fast-paced, rapidly growing mission-driven company. BA/BS degree or equivalent.

Compensation: We offer a competitive compensation package and comprehensive benefits package. Salary will be determined based on experience, skills and geographic location. To apply, please send a cover letter and CV to View email address on click.appcast.io with the subject line: "Customer Success Specialist"

Q6 Cyber was founded in 2016 to address a growing gap in how financial institutions detect and prevent fraud and cybercrime. As the dark web matured into a sophisticated marketplace for stolen data and financial crime activity, the founding team saw that financial institutions lacked visibility into where attacks were being planned and enabled. Q6 was built on the belief that monitoring threat actors and underground ecosystems directly would allow institutions to act earlier, reducing losses before fraud ever reaches customers or systems. The company's mission has remained focused on proactive intelligence that leads to real prevention, not just detection.

Q6 Cyber delivers a threat intelligence platform focused on monitoring the digital underground, including the dark web and other covert online channels where cybercriminals operate. The platform identifies early indicators of fraud, compromised data, and emerging attack methods, allowing customers to intervene before incidents occur. Unlike traditional security tools that surface alerts after an attack is underway, Q6 emphasizes actionable intelligence that fraud and security teams can operationalize quickly. Its solutions are designed primarily for banks, credit unions, and financial services organizations that need to protect assets, customers, and brand trust.

Both profitable and private equity-backed, Q6 has established strong credibility in a market that highly values proactive fraud prevention. They have helped financial institutions identify and mitigate hundreds of millions of dollars in fraud losses, demonstrating clear and substantial ROI.

It serves a broad range of customers, from smaller financial institutions to large global banks, and operates in a market that remains underpenetrated, as many institutions have not fully adopted dark-web intelligence as part of their security stack.

In August 2025, Q6 Cyber received a strategic growth investment from Charlesbank Capital Partners. The funding is intended to support expansion of the product portfolio, go-to-market scale, geographic growth, and potential acquisitions. This is an exciting time to join the company due to the growth trajectory and aspirations, and associated equity upside.

Q6 consists of a lean, mission-driven team working in a fast-paced, highly collaborative environment. Q6 embodies the following practices:

• Accountability in one's work
• Meritocracy and a flat organization
• Willingness to take on any challenge and dig into any project
• Building solutions with a real, tangible impact