Partner Onboarding and Implementation Coordinator Remote

From Aisle to Algorithm and for All Life's Moments , at David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic , endlessly curious , and customer obsessed , say "I do" and apply today!

The Partner Onboarding & Implementation Coordinator is the execution engine of David's Bridal's Partner Onboarding Program. This role is responsible for managing the day-to-day onboarding of new partners across dropship, consignment, and marketplace channels, from initial kickoff through successful go-live, ensuring every step of the implementation checklist is completed accurately and on time.

This person acts as the primary point of contact for partners who do not require a dedicated account manager, providing a high-quality onboarding experience while managing all of the internal coordination required to make it happen. The Coordinator works hand-in-hand with the Program Manager to continuously improve the process, flag gaps before they become problems, and help build the program as it grows.

This is an ideal role for someone who thrives in a building environment - someone who is comfortable with ambiguity, energized by process creation, solutions-oriented, and proud of the details that make a complex onboarding go smoothly. The right person for this role is a critical thinker who is curious by nature, eager to facilitate change, and isn't afraid to surface an issue and work toward solving it.

Key Responsibilities

Partner Onboarding & Client Management

• Serve as the primary point of contact for new partners through the onboarding and implementation process
• Conduct kickoff calls and onboarding meetings with new partners to gather required information and set expectations
• Maintain clear, professional, and timely communication with partners throughout the onboarding lifecycle
• Answer partner questions, troubleshoot issues, and escalate to the Program Manager when appropriate
• Collaborate with the sales team post-contract to ensure complete transfer of partner scope and requirements
• Manage partner relationships for accounts that do not have dedicated account management support

Implementation Execution

• Own the partner onboarding checklist from end to end - ensuring every required step is assigned, tracked, and completed
• Coordinate with the engineering team (Genpact) to ensure all technical implementation requirements are clearly communicated and executed
• Work with internal stakeholders - merchandising, retail ops, IT, and others - to ensure all parties have the information they need, when they need it
• Track open items, follow up on dependencies, and keep all parties informed of progress and blockers
• Proactively identify risks and gaps before they become blockers, bringing solutions and ideas to the Program Manager
• Ensure partners are fully live and validated before closing out an onboarding

Process Documentation & Improvement

• Maintain up-to-date process documentation and workflow guides in Confluence
• Update onboarding checklists as processes evolve
• Proactively identify gaps, inconsistencies, or inefficiencies in the current process and bring them to the Program Manager with proposed solutions
• Help build new processes for partner types and channels not yet supported by the program
• Document learnings from each onboarding to improve future implementations
• Contribute to defining best practices and building a culture of continuous process improvement within the team

Internal Coordination & Communication

• Keep all relevant internal stakeholders informed throughout the partner onboarding process
• Prepare and distribute onboarding status updates as needed
• Participate in program meetings and contribute to process improvement discussions
• Collaborate across many different internal teams - bringing a flexible, people-oriented approach to every interaction
• Support the Program Manager in preparing materials, tracking projects, and managing the Jira board as needed

Qualifications

Required

• Bachelor's in marketing, business administration or related field required
• 2-4 years of experience in onboarding, implementation, client services, operations, or a related coordination role
• Working knowledge of e-commerce, marketplace, or dropship partner channels and how products are onboarded, listed, and managed across them
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills - comfortable working with both clients and internal stakeholders
• Demonstrated ability to manage multiple workstreams simultaneously without dropping details
• Comfortable working in environments where processes are not fully defined - able to operate in gray areas and figure things out
• Proactive, solutions-based mindset - spots gaps, asks the right questions, and flags issues before they escalate, bringing proposed solutions rather than just problems
• Critical thinker with a natural curiosity and eagerness to understand how things work and how they could work better
• Proficiency with project or task management tools (Jira, Asana, Monday.com, or similar)

Preferred

• Experience in retail, e-commerce, or partner/vendor onboarding, accounts, or working with internal and external teams
• Familiarity with Shopify, dropship, or marketplace operations
• Direct experience with marketplace platforms including but not limited to Amazon Seller Central, Walmart Seller Center, or TikTok Shop
• Experience working with technical implementation teams or external vendors
• Background in process documentation or knowledge management (Confluence or similar)
• Comfort working cross-functionally across multiple internal teams

The Right Person for This Role

This role is built for someone who:

• Gets energy from checking things off a list - and making sure every item on that list is done right
• Doesn't wait to be told what to do next - they're already three steps ahead
• Is comfortable saying "we don't have a process for that yet" and then immediately starting to build one
• Is excited to work in the gray, building process in real time as the work unfolds
• Communicates clearly and professionally, whether the audience is a new external partner or an internal engineering team
• Can work with all kinds of people and collaborates effectively across many different teams
• Sees ambiguity as an opportunity, not an obstacle
• Is curious and willing to try something out to see if it will work - and learn from it when it doesn't
• Is detail-oriented in a way that others might not even notice - until something doesn't fall through the cracks
• Isn't afraid to point out an issue or error, and doesn't wait for someone else to solve it - they're already working on the solution
• Is interested in being part of the solution when many people are focused on the problem
• Eager to help facilitate organizational change and be a contributor to how the program evolves
• Is ready to grow with the program as it expands beyond its current scope

Success in This Role Looks Like

• Every partner onboarding checklist reaches 100% completion before go-live
• Partners describe their onboarding experience as smooth, clear, and well-managed
• No internal stakeholder is surprised by a missing piece of information
• Process documentation is always current and reflects what actually happens
• The Program Manager can rely on this person to own execution without hand-holding
• Proactively helps identify risks, gaps, and opportunities for improvement - offering solutions and ideas for process and communication changes before they're asked
• Supports and helps build best practices by getting curious, looking for process improvement, and going out to get answers when they don't know
• Is a key contributor to the success, acceleration, and growth of dropship and partner onboarding at David's Bridal

Now that we've popped the question, please say "I do".

Full Time Opportunity - A comprehensive benefits package is available.

• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet - Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.


David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if you need accommodation at any stage of the application process or want more information on our accommodation policies.


Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate's own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.


The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, but instead in mid-range , and compensation decisions are dependent upon the details and circumstances of each position and candidate.