Optical Manager - The Village at Newtown

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you’ll use your professional skill set and product expertise to create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they’re made.) Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who can embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on! Responsibilities Optical duties Work directly with customers to help meet all of their eyewear needs Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy Check that our finished eyewear meets our optical standards, as well as customer requirements and requests Use your expertise to explain prescription terminology and product offerings to customers Leadership responsibilities Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction Support general store systems, inventory databases, and business operations Qualifications A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who’s been in a management position for 2+ years A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards Operational professionalism and open‑mindedness when making decisions on behalf of the team Passionate about the eyewear and retail industries A clear and effective communicator who can break down technical terms for customers to easily understand Dedicated to going above and beyond to make customers and teammates happy Detail‑oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast‑paced, ever‑changing work environment Someone who takes the job seriously but maintains a balanced perspective Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) Benefits – Full‑time Employees Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave Paid Holidays Vacation days per year Retirement savings plan (401(k)) Parental leave (non‑birthing parents included) Short‑term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement Support Optical Education Reimbursement Free eyewear And more (just ask!) Benefits – Part‑time Employees Employee Assistance Program (EAP) Employee Stock Purchase Plan Free eyewear Paid sick leave And more (just ask!) Warby Parker will consider all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. For California residents, additional privacy disclosures are available in Section8 of our Privacy Policy, which summarizes how we collect, use, disclose, and share personal information about you and explains your rights under the California Privacy Rights Act (“CPRA”). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes a competitive base salary/hourly rate as well as variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by factors including the candidate’s qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if required to work more than40hours in a workweek. Co‑operational notice: The application window for this position is anticipated to close on the apply‑before date listed. We encourage interested candidates to apply through our Career website. #J-18808-Ljbffr