Sales Operations Program Manager

Job Description

Job Description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Lightedge is seeking a Sales Operations Program Manager to drive the operational rhythms, process governance, and execution framework that enable consistent sales performance across the organization. This role serves as the operational bridge between Sales Leadership, Sales Operations, Customer Experience, Learning & Development, and IT by transforming strategic direction into repeatable processes, disciplined operating cadences, and scalable sales programs.

The Sales Operations Program Manager owns the day-to-day execution of sales processes, Salesforce governance, sales program administration, and tool adoption. This role focuses on ensuring sales teams operate within standardized processes, continuously identifying opportunities to improve efficiency, adoption, and execution while supporting the company's growth objectives.

Responsibilities:

Sales Operating Cadence

• Lead weekly forecast and pipeline review meetings with Sales and Customer Experience leaders, ensuring consistent execution of established operating rhythms.
• Track, communicate, and drive completion of follow-up actions resulting from forecast and deal review meetings.
• Monitor cadence effectiveness and identify opportunities to improve consistency, accountability, and execution across sales teams.

Sales Operations Program Management

• Administer core Sales Operations programs, including territory management, lead routing, account assignments, enterprise deal support, executive sponsorship initiatives and more.
• Monitor and escalate activities that break documented Rules of Engagement and work with sales management to communicate and resolve events.
• Partner with Sales Operations and Enablement to identify areas to improve operational efficiency through automation and AI-enabled process improvements.

Salesforce Process Governance

• Measure and maintain Salesforce quality standards, including opportunity stages, forecast categories, aligned to exit/entry requirements.
• Monitor process compliance and identify recurring adoption or data quality issues.
• Collaborate with Sales Enablement to identify training needs resulting from process changes or performance gaps.

Sales Process Improvement Support

• Support adoption of sales technology platforms, including Salesforce, CPQ, ZoomInfo, Momentum.io, and other sales enablement tools.
• Develop and maintain sales process documentation, ensuring workflows remain current and aligned across the organization.
• Identify process gaps and recommend scalable solutions to improve organizational performance.

Cross-Functional Partnership

• Collaborate with Sales Leadership, Customer Experience, Sales Operations, Sales Enablement, IT, and Channel teams to improve sales execution and operational consistency.
• Support cross-functional initiatives that improve forecasting accuracy, sales productivity, customer retention, and enterprise opportunity management.

Education and Experience:

Required

• Bachelor's degree in Business, Operations, Sales, or a related field, or equivalent experience.
• 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Program Management.
• Strong knowledge of Salesforce CRM and sales process governance.
• Experience leading cross-functional initiatives involving Sales, Customer Success, IT, and Enablement.
• Excellent organizational, project management, and communication skills.
• Strong analytical mindset with the ability to identify operational trends and recommend process improvements.

Preferred

• Experience supporting enterprise technology or SaaS sales organizations.
• Knowledge of CPQ, ZoomInfo, Momentum.io, or similar sales technologies.
• Experience with sales forecasting, pipeline management, and revenue operations processes.
• Familiarity with AI-enabled workflow automation and process optimization.

Success Measures:

Success in this role will be measured by the effectiveness and adoption of the organization's sales operating system, including:

• Consistent execution of forecast and sales operating cadences.
• Timely completion of action items resulting from forecast and deal review meetings.
• Increased adoption of standardized Salesforce processes and sales workflows.
• Improved data quality and CRM process compliance.
• Successful administration of Sales Operations programs and enterprise deal governance.
• Increased adoption and utilization of sales tools and technology.
• Measurable improvements in operational efficiency through process optimization and automation.

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.