Front of House Manager

Front Of House Manager

At Chick-fil-A, the Front Of House Manager role is more than just a job; it's a leadership opportunity. In addition to working directly for an independent Owner/Operator, FOH Managers play a critical role in leading guest experience, developing team members, and protecting the Chick-fil-A brand through exceptional service, speed, accuracy, and professionalism.

Front Of House Managers are responsible not only for serving guests, but for leading people, driving hospitality standards, and ensuring consistent execution across the front of house.

Position Type

Full-Time

Leadership availability required (including peak days and shifts)

Our Benefits Include

A fast-paced, positive work environment where you can influence others

Flexible scheduling (closed on Sundays)

Direct development from an experienced Owner/Operator and senior leadership

Intentional leadership growth and advancement opportunities

Competitive pay

Scholarship opportunities

Front Of House Manager Responsibilities

Leadership & Team Development

• Lead FOH shifts with confidence, presence, and encouraging urgency
• Coach, train, and develop FOH Team Members and Shift Assistants
• Set clear expectations and model professionalism, hospitality, and Chick-fil-A culture
• Hold team members accountable to service, speed, accuracy, and cleanliness standards
• Support onboarding, training, and ongoing development across FOH positions

Guest Experience & Execution

• Ensure every guest receives remarkable Chick-fil-A service
• Model and coach hospitality behaviors (smiling, eye contact, tone, engagement)
• Actively manage guest flow, line management, order accuracy, and speed of service
• Monitor mobile, drive-thru, curbside, and counter execution
• Actively resolve guest concerns with empathy and professionalism

Operational Excellence

• Maintain strong communication with BOH and leadership partners
• Ensure FOH is staffed, positioned, and adjusted appropriately throughout the shift
• Drive fast service, order accuracy, and hospitality metrics
• Maintain cleanliness, organization, and brand standards at all times

Administrative & Accountability

• Complete opening, closing, and shift leadership responsibilities
• Participate in leadership meetings, planning, and performance discussions
• Model reliability, ownership, consistency, and sound judgment under pressure

Preferred Experience & Qualifications

• Strong preference for candidates with prior Chick-fil-A experience
• Applicants with Chick-fil-A experience must be able to provide a referral or reference from their previous Operator or senior leadership
• Candidates without Chick-fil-A experience will still be considered , but must have:
• At least three verified professional references
• Demonstrated experience in hospitality leadership, guest service, and people management
• A proven ability to lead teams in fast-paced, service-driven environments

General Qualifications & Requirements

• Consistent, reliable, and results-driven
• Leadership mindset with a heart for serving others
• Professional, positive, and calm under pressure
• Outstanding communication and interpersonal skills
• Detail-oriented with high standards for service execution
• Able to multitask and prioritize effectively
• Works well independently and as part of a leadership team
• Willing and able to work a flexible schedule, including peak shifts
• Ability to lift and carry up to 40 lbs regularly
• Ability to stand and move for extended periods

Most Chick-fil-A® restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own employment matters.

Work Schedule

• 8 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Employee discount
• Paid training
• Mileage reimbursement