Hotel Guest Night Auditor - Candlewood Suites Greenville, SC

Overview Hotel Guest Night Auditor – Part-time, 2 days a week. Principle Responsibilities & Position Purpose Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards while adhering to guidelines and procedures. Execute selling strategies to enhance hotel revenue. Responsible for the total front office operation: acts as Manager on Duty, responds to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all times. Pre-Requisites (Requirements) 1+ years of experience in a branded, quality hotel preferred High School diploma or equivalent; Associate’s or Bachelor’s Degree preferred Experience in accounting, is preferred Must display professionalism and have characteristics of honesty and trustworthiness Must have excellent attendance and punctuality Work Environment & Context Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating Must be able to stand for eight hours, bend, stretch, and reach Long hours sometimes required. Work schedule varies and may include occasionally working on holidays, weekends, and evenings Must be able to push or pull 60 pounds and lift and/or carry 30 pounds Follow approved laundry procedures where applicable; assist with folding linen according to proper standards Required Knowledge, Skills, and Abilities Knowledgeable in: Manager on Duty Functions Cash and credit card handling, balancing charges Safety and security measures Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts Frequent Stay Program Reservations procedures including cancellations and “walking” guests Phone etiquette and answering procedures; ability to answer inquiries about shopping, dining, entertainment and travel directions Daily hotel operations; check daily events, bulletin boards, and stay up to date on changes, new procedures and events Skills: Computer literate to operate property management system: post charges, compute bills, collect payment, and make change Abilities: Multitask, detail-oriented, and service-centric Communicate with guests and co-workers; receive and transmit mail, phone and written messages; relay pertinent information using logbooks Assist with guest issues with professionalism while maintaining a hospitable attitude Essential Functions Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible Promote and sell services/amenities of the hotel Promote repeat business by offering future reservations and recommendations for alternate same-brand products Identify potential sales leads during guest interaction and report information to the appropriate person Keep housekeeping and other departments informed of special requests, late check-outs, and special needs Check all credit cards for validity before the end of the shift Learn and utilize PMS, if applicable Ensure all cash, checks, and miscellaneous departments are in balance at shift end Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc. Assist in other areas (F&B, cleanliness of the property) as needed for guest satisfaction Help maintain a clean and professional lobby and dining area (dusting, vacuuming, cleaning tables, etc.) Have a thorough working knowledge of emergency procedures Practice safety standards at all times and be alert to hazardous conditions; report or correct hazardous conditions immediately Report unusual occurrences or requests to the manager Maintain certification from a responsible vendor training if alcohol is served Be flexible regarding work schedule Maintain a favorable working relationship with all other company associates to foster a cooperative and harmonious working climate Utilize Service Recovery Log and other necessary communication logs from shift to shift Daily input of labor statistics and accounting payables into online portals Other duties as assigned or which the associate is capable of performing Benefits Paid Instantly Paid Time Off Team Member Room Discounts Time and Half for Select Holidays Referral Bonus Program Voluntary Benefits Accident Insurance Disability Insurance Life Insurance Cancer Insurance Dental Insurance Vision Insurance Property Specific Incentives Gift Cards Employee Lunches #J-18808-Ljbffr Candlewood-Suites